The player from Germany is experiencing difficulties withdrawing her winnings. Player’s complaint has been resolved successfully.
Piggy Bang Casino - Player’s struggling to withdraw her winnings.
Amount: €150
Piggy Bang Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
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3 years ago
Translation
Hello, I have not been able to withdraw at Piggy Bang for 1 week. There are only 4 payment methods available, these are Eco payz, Netteller, Skrill and Much Better. But since I have none of these accounts and I will not be able to make them, I cannot have the money withdrawn. I always paid in there via Trustly and also had it withdrawn. Customer service says they have Trustly issues, can that be? The deposit also worked and in other casinos deposit and withdrawal via Trustly also works without any problems.
Automatic translation:
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3 years ago
Dear Bettina,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that a variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers, all have a major influence. Could you please confirm that this was your first attempt to withdraw funds? If you have been advised by the casino to create a new account with a specific payment method, I would strongly recommend following the advice. Please let us know if this information was helpful. Looking forward to hearing from you.
Best regards,
Petronela
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3 years ago
Translation
Hello Petronela. Thank you for your response. I have been trying to withdraw money for 1 week, check in every day. The customer service wrote to me that they are currently having problems with Trustly and will inform me as soon as the problem is resolved and I could stand out about the other methods. But I don't want to open an account with the other providers because I don't need it and these accounts are all associated with high fees. So should I wait? With kind Greetings Bettina
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3 years ago
Dear Bettina,
Thank you very much for your quick reply. I fully understand how frustrating it must be for you, but please allow me to set the timer for 7 days and give some time to casino and the payment provider to fix the issue. If there’s no development by then, we will intervene. Thank you very much for your understanding.
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3 years ago
Translation
Hello Petronella, thank you for your answer. Ok then let's wait. If something should happen beforehand, I will let you know. But I think that nothing changes with the payment methods. With kind Greetings Bettina
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3 years ago
Translation
Hello Petronela, I just logged into Piggy Bang and I was finally able to withdraw my money via Trustly. The case can now be closed. Thank you very much for your effort.
With kind To greet
Bettina
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3 years ago
Great news Bettina. I will keep this complaint opened until your confirmation about a successful withdrawal. Please let me know when you’ll receive your winnings. Thank you in advance.
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3 years ago
Translation
Hello Petronela, the money arrived in my account today.
With kind To greet
Bettina
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3 years ago
Great news. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much Bettina for your confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
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