Piggy Bang Casino - Player’s struggling to complete complex account verification.

I won $26,000 on this casino 18 days ago. They keep asking for different documents and every time I provide them with the requested documents they come back and ask for something else. They even made me go to a lawyer and pay for documents to be notarized! 100% do not recommend this site!

Dear Samantha,

Thank you very much for submitting your complaint. I can only imagine how frustrating it might be for you, but please understand, it is a common procedure for casinos to check every detail to make sure they are sending the money to the right person. It seems that the casino has a strict verification process, but it's not unusual. I recommend you contacting the casino and find out what documents exactly are required and provide them in best possible quality and as soon as possible. If all the data is correct, there should be no reason for the casino to delay your withdrawal. Please let us know if this advice was helpful. If not, we will intervene. Looking forward to hearing from you.

Best regards,

Petronela

Dear Samantha,

Have you received any update or a confirmation regarding your account verification? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.