HomeComplaintsPiggy Bang Casino - Player has experienced technical glitch.

Piggy Bang Casino - Player has experienced technical glitch.

Amount: €20

Piggy Bang Casino
Safety Index:Below average
Submitted: 25 Apr 2020 | Case closed : 12 May 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player from Greece has been rewarded with free spins. Unfortunately, he experienced a technical glitch which didn’t allow him to continue playing. We rejected the complaint because the player didn't respond to our messages and questions.

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4 years ago
Translation

I was credited with 10 free spins on slot cash camel and while I did 20 and having 3 spins the game still showed damage which was never solved despite repeated remarks and chat conversations finally after many hours the experts decided that the game I played It was canceled, stealing basically 20 euros from me, instead they gave me 10 but free spins in another game that gave me 0.39 euros, so they took my money out of my pocket, of course I'm not going to fall for them again, you swindlers

Automatic translation:
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4 years ago

Dear Dimitrios,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any related communication to petronela.k@casino.guru? When you’ve been offered another 10 Free Spins, did you try to communicate a different kind of reimbursement with the casino? I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

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4 years ago

Dear Dimitrios,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.


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4 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.


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