The player from Indonesia has requested a withdrawal. Unfortunately, the payment seems to be delayed. We rejected the complaint because the player didn't respond to our messages and questions.
Dear Dawoez,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that your payment is still pending inside the account without being processed? Could you please specify how many days ago was your withdrawal requested?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. Assuming that you had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it. Have you tried contacting the casino?
Lastly, could you please advise how much is the disputed amount?
Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela