The player from Brazil faced delay in withdrawal, and when checked, found out that his account has been blocked. The player stopped responding to our comments and questions, so we rejected the complaint.
I made a withdrawal at this house and it was taking a long time to pay and when I went to see my account it was blocked and I had checked everything before entering the house.
Dear marcosr78,
Thank you very much for submitting your complaint. I’m sorry about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.
Could you please confirm if you have passed the KYC verification?
Have you made any successful withdrawals from this casino in the past?
Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika