A player from Brazil requested a withdrawal from the casino but his account was frozen and the casino accused him of betting with other people. We were forced to close this complaint because the player focused on sports betting.
Pedalada10 Casino - Player's account blocked and winnings confiscated.
Amount: 350 R$
Pedalada10 Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.0
Pedalada10 Casino has a Safety Index of 5, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Other
REJECTED
Case summary
1 year ago
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1 year ago
Translation
My account was fully verified at this house, I had already made several deposits and bets there and so far I had not had any problems with the house. Until the 12/06/2023 I requested a withdrawal of R$350.00 and waited for the deadline they gave which, if I'm not mistaken, was up to 3 business days. After the deadline, on the 4th day after the withdrawal request, I entered the chat to find out what had happened, the attendant said he would check and that the withdrawal would be paid, that I didn't need to worry. The next day I went to log into my account and a notice appeared saying that the account had been frozen and asking me to contact support. I was worried, because this had never happened to me in any bookmaker. So I got in touch with Pedalada10 via email and they said that I cheated, that I was betting together with other people and that any balance I had in the account or pending withdrawal would be retained and that the decision was irreversible. I tried to solve it in several ways because I don't even know anyone who has an account at the house, my account was verified and there was nothing irregular in my account or with my bets. In short, I tried to send several emails to pedalada but the answer was always the same saying that I cheated and that I bet together with other people, I contacted Condor Gaming without getting a response, I complained on social networks and the house simply deleted my comments in posts. In short, the house stole from me for no good reason, does not respond to emails and my account is still frozen.
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1 year ago
Dear gabesilva365,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Pedalada10 Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please advise how long were you a player of the casino and when exactly was your account blocked?
- What games did you play to accumulate your current balance in the casino? (slots, live games, multiplayer)
- Did you achieve your current balance with or without an active bonus?
Thank you very much in advance for your reply.
Best regards,
Tomas
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1 year ago
Translation
I created my account at Pedalada10 in May, I don't remember exactly which day I created it but my first deposit there was on 06/05/2023. I bet on pedaling mainly in the sports area, I made several deposits during the month of May but in none of the deposits I never accepted a first deposit bonus or any other bonus that was available. I bet there mainly on European games and the Brasileirão games. I spent all this time using my account normally and placing my bets until on 06/12/2023, I made a withdrawal of the amount I had there, which was R$350.00 and the deadline for the withdrawal to be paid was something around 3-4 working days. The deadline passed and I went to the chat to ask what had happened and the attendant said that the problem would be solved and that the withdrawal would be paid. However, on the 19/06/2023 I went to log into my account in the morning and the account was frozen and with a notice asking to get in touch. And yes, all the balance I had there was my own money that I had deposited, I never used any of the Pedalada bonuses.
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1 year ago
Thank you for your reply, gabesilva365. I would like to emphasize that our forum Casino.guru deals with complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue if you only focused on sports betting.
However, I can recommend a few websites that might be able to help you. Please, let me know if you are interested in the list of these websites, and thank you very much for your understanding.
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1 year ago
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Hi, yes I'm interested. Any and all help to recover my balance and expose what happened to me so that it doesn't happen to others is welcome. I will be grateful if you can list the sites that can help me.
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1 year ago
Thank you for your understanding. I will send you the list of suggested websites via email after closing this complaint.
Due to the aforementioned reasons, this complaint will now be rejected. I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
