The player from Brazil, with a verified account, had his Pedalada10 account blocked and funds withheld without explanation. We closed the complaint because the issue is related to sports betting.
Pedalada10 Casino - Player's account and funds got blocked.
Amount: 3,161 R$
Pedalada10 Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.0
Pedalada10 Casino has a Safety Index of 5, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Other
REJECTED
Case summary
1 year ago
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1 year ago
Translation
This site simply ripped me off without giving me any explanation. I have been a loyal and faithful user, with a 100% verified account, always following all the rules and never involved in irregular activities.
Over time, I made several bets on games of great relevance, trusting Pedalada10's integrity and reputation. However, recently my account was blocked without any explanation or notice. Also, my balance was held, leaving me completely without access to my funds.
Since then, I have made numerous efforts to contact the Pedalada10 support team, but I have been ignored and neglected. I sent several emails and tried to use the live chat but got no response or clarification as to why my account was blocked and my balance held.
The lack of communication and transparency is extremely disappointing and damaging to the trust I placed in Pedalada10. As a dedicated customer, I deserved, at the very least, a clear explanation and an opportunity to present my defense if there was any misunderstanding or misunderstanding.
Automatic translation:
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1 year ago
Dear gabrielpzztto,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Pedalada10 Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- How did you learn about your account being blocked?
- What games did you play to accumulate your current balance in the casino? (slots, live games, multiplayer)
- Did you achieve your current balance with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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1 year ago
Translation
- How did you know your account was blocked?
On 06/19/2023, when trying to login to the pedalada10 website, there was a warning¨ Your account has been frozen. Please contact Support.¨¨
- What games did you play to build up your current casino balance? (slots, live games, multiplayer)
Sports games. Only big matches games.
- Have you reached your current balance with or without an active bonus?
No active bonus. Actual balance only.
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1 year ago
Thank you for your reply, gabrielpzztto. I would like to emphasize that our forum Casino.Guru deals with complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue if you only focused on sports betting.
However, I can recommend a few websites that might be able to help you. Please, let me know if you are interested in the list of these websites, and thank you very much for your understanding.
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1 year ago
Dear gabrielpzztto,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 year ago
Thank you for your understanding. I will send you the list of suggested websites via email after closing this complaint.
Due to the aforementioned reasons, this complaint will now be rejected. I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
