Paston Casino - Player’s account has been blocked and audited.

Hola vengo a reclamar una actuación de la pagina paston que me parece cuestionable y una estafa

Me han puesto en investigación por el departamento de riesgo una vez mas al igual que otra pagina sin avisar ni media correo para informarme

lo peor de todo es que bloquean el acceso a la pagina estando un total de un bono de 180 euros

uno de 20 caduca hoy y los 160 restantes en menos de un mes

el caso es que mis 1 apuesta fueron perdidas perdiendo todo mi saldo depositado y parte del bono unos 45 euros

si la pagina se dignase a proteger la fecha de mi caducidad de mis bonos me daría igual, por que no tengo nada que esconder ni estoy incumpliendo ningún termino

lo que me fastidia es que aun perdiendo todas las apuestas del bono de 20 euros tal bono no tengo información si se me valido o como veo en sus intenciones me lo van levantar con la excusa de la investigación

no les vale con ver como pierdo mis apuestas sino que se quedan con el dinero que prometen

Dear Maria,

Thank you very much for submitting your complaint. Do I understand correctly that this case is related to a sports betting? Have you played in the casino section as well, or sports only?

As you might know, our forum Casino.Guru, deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, related to a sports betting. I can contact the casino on your behalf and try to get some more information, but at the same time, I will be forced to reject your complaint. If it is convenient for you, we can continue our communication through emails. My email address is petronela.k@casino.guru. Please let me know how you would like to proceed.

Thank you very much for your understanding.

Best regards,

Petronela

te mande un mail

saludos

Thank you very much, Maria, for your email. Since you have confirmed that the issue is purely related to sports betting, I’m afraid we won’t be able to help you.

I’m truly sorry we couldn’t facilitate resolving this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. As I mentioned earlier, since we don’t have a branch dealing with sports betting yet and enough insight to take on this kind of dispute or judge it appropriately, we are forced to reject your complaint at the end. I really wish I were of more help.

I contacted the casino requesting more information and will continue our communication via emails.