The player from Spain had her account blocked for an audit without prior notice. We rejected this complaint as it was sports betting related.
Paston Casino - Player’s account has been blocked and audited.
Amount: €180
Paston Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
6.1
Paston Casino has a Safety Index of 6.1, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Other
REJECTED
Case summary
3 years ago
Public
Public
3 years ago
Translation
Hello, I come to claim a performance of the paston page that I find questionable and a scam
They have put me under investigation by the risk department once again like another page without notifying or half an email to inform me
The worst of all is that they block access to the page for a total of a bonus of 180 euros
one of 20 expires today and the remaining 160 in less than a month
the fact is that my 1 bet was lost losing all my deposited balance and part of the bonus about 45 euros
If the page deigned to protect the expiration date of my bonds, I would not care, because I have nothing to hide nor am I breaching any term
What annoys me is that even if I lose all the bets on the 20 euro bonus, I have no information if it is valid or how I see their intentions, they will raise it up with the excuse of investigation
It is not worth them to see how I lose my bets but they keep the money they promise
Automatic translation:
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3 years ago
Dear Maria,
Thank you very much for submitting your complaint. Do I understand correctly that this case is related to a sports betting? Have you played in the casino section as well, or sports only?
As you might know, our forum Casino.Guru, deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, related to a sports betting. I can contact the casino on your behalf and try to get some more information, but at the same time, I will be forced to reject your complaint. If it is convenient for you, we can continue our communication through emails. My email address is petronela.k@casino.guru. Please let me know how you would like to proceed.
Thank you very much for your understanding.
Best regards,
Petronela
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3 years ago
Thank you very much, Maria, for your email. Since you have confirmed that the issue is purely related to sports betting, I’m afraid we won’t be able to help you.
I’m truly sorry we couldn’t facilitate resolving this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. As I mentioned earlier, since we don’t have a branch dealing with sports betting yet and enough insight to take on this kind of dispute or judge it appropriately, we are forced to reject your complaint at the end. I really wish I were of more help.
I contacted the casino requesting more information and will continue our communication via emails.
