Party Poker Casino SE - Player has experienced technical glitch.

Amount: €48

Party Poker Casino SE

Safety Index:High Submitted: 16 Dec 2020 | Closed : 06 Jan 2021

Closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player from Germany has experienced a technical glitch while playing Free Spins. We rejected the complaint because the player didn't respond to our messages and questions.

Public

Tilo

Unregistered user

Germany

Public

4 years ago

OriginalTranslation

Hi there. I played the game Ghost Slider I got 20 FS. At number 20 he extended by another 20, at game 36 he extended to 80 so another +40. When I was shooting number 42. Suddenly the connection was gone. My winnings by then are around 48 € and still spin 38 spins. When I clicked back into the game, everything is gone. After an hour of portraying me as a liar of the support staff I was promised that the technicians would take care of it. I just got an email that there are no errors🥵🥵🥵🥵😡😡😡😡😡😡😡. These are ice cold cheaters! I once had the same problem at Lapalingo. Also stress with the support but after a week I was able to continue my free spins where I was interrupted! The support actually wanted me to take a screenshot of the missing profit🥵🥵🥵🥵😡😡😡😡😡😡😡.

Automatic translation:

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Petronela

Head of Complaint Resolution Center

Public

4 years ago

Dear Tilo,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any supporting evidence, such as screenshots videos, ideally your game history along with any relevant communication to petronela.k@casino.guru?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

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Petronela

Head of Complaint Resolution Center

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4 years ago

Dear Tilo,

We are extending the timer by 10 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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Petronela

Head of Complaint Resolution Center

Public

4 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.