Party Poker Casino SE Review

The player from Germany had been blocked by Party Poker and Bwin after he requested a refund of lost money, claiming that the casinos had been operating illegally without a German license at that time. The player had questioned the fairness and legality of this action. However, we had clarified that we could not penalize the casino for closing his account as they had the right to restrict or close players' accounts for various reasons. We also explained that we did not handle complaints related to licensing regulations and policies, and we lacked the authority to enforce the legality of rules. Therefore, we had been unable to assist the player in this matter and had to reject the complaint.

The player from Brazil had been waiting for a withdrawal for less than two weeks. Unfortunately, his payout hadn't been received yet. The Complaints Team had advised him to wait at least 14 days after requesting the withdrawal before submitting a complaint, as it was common for withdrawals to take some time to get fully processed. This delay could have been due to unfinished KYC verification or a high volume of withdrawal requests. However, the player reported that the casino had resolved his issue, expressing satisfaction with the resolution. The Complaints Team then marked the complaint as 'resolved'.

The player from Italy is frustrated because the casino claims a wire transfer deposit hasn't been received, despite being made through an instant service. The player believes the casino is making excuses. The player informed us the issue was resolved.

The player from Italy has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Italy experienced a technical glitch. After placing a bet it wasn't validated due to maximum bet restrictions, however money hasn't been returned. Player’s complaint has been resolved successfully.

The player from Italy experienced a technical glitch. After placing a bet the session wasn't valid, however money the player bet hasn't been returned. The player later confirmed that his bet was successfully returned, therefore we marked this complaint as resolved.