Party Casino NJ - Player's withdrawal process has been blocked.

I won a jackpot after joining with them on the app. I withdrew 300 but left $ 532.00 in my account. They have since blocked withdrawals. I’ve submitted the paperwork requested but they refuse to even answer me. It’s outrageous.

Dear kjczhmfjr2,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Party Casino NJ.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long were you a player of the casino and when exactly were your withdrawals blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games)
• Did you achieve your current balance with the help of a bonus?
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear kjczhmfjr2,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.