Paris VIP Casino - Player’s account has been disabled without further explanation.

Hi, I don't know what happened but I withdraw the money in my account and after 6 days my account was disabled and I don't know why!

Dear Pedro,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. According to your answers, when filing this complaint, you have accumulated your winnings with a bonus play, please could you send me a link of the specific bonus? I hope we will be able to resolve this issue as soon as possible. Thank you in advance for your reply. 

Best regards,

Petronela

Hi Petronela, I have used the 25 free spins bonus that the casino sends to my email 3 in 3 days. I have meet all the requirements and finished the bonus waggering which the casino have reset my account and put the 100€ to withdraw. I didnt withdraw the money and i started playing with the money and reached 4000€. Also i have played in the Races with the money and won some of the races and the money was acumolated in my account. I also got a pop up window while i was playing saying that i won 100 free spins. I used also those 100 free spins because when i clicked on the slots machine it says that i have 100 free spins to play. Then i want it to withdraw the money and i noticed my account was deactivated and i dont know why. I have sent a email asking why my account was deactivated and still no answer!! 

Thank you very much Pedro for providing all the necessary information. I will transfer now your complaint to my colleague Kristína who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Pedro!

Before I contact the Paris Vip Casino, I would like to know if you still haven't received any response from their support, please.

Hi Kristina, I didnt have received anything about my account being blocked, I still dont know why they block my account! I also have sent a email asking the reason they did this and no reply to my email.

Hello Pedro,

I contacted the Paris Vip Casino, so hopefully we will receive some answer soon.

In the meantime, I would like to ask you to keep me updated and please, let me know if you receive some message from the casino.

We would like to ask the Paris Vip Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Hello Pedro,

I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively impact the casino's rating and other players can read about your experience in our review.