Paris VIP Casino - Player’s account has been blocked.

Hello, The casino (Paris VIP) has locked my account which had AUD$5853 overdue for payment, they have not responded to emails sent requesting information or give any notification about the closure to begin with.

Thank you for your help.

Dear svic69,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you accumulated your winnings with or without active bonus? Was your account fully verified in the past? Could you please advise how long ago you have registered your account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hello Pertonela, There was no active bonus on the winnings. I had accepted bonuses previously but not on the time I had the win. My account was full verified, it took them over a month but eventually they approved the account for withdrawals. I registered on 27/11/20. It took them a long time to make a payment (A month I think), with various "random" security checks. I think it took over a month before they made the first payment and then after that they just blocked my account with no explanation.

Please let me know if there's anything further I can assist with because It's disgusting they aren't talking to me about this.

Thank you

It's still saying I have 6 days to reply but I just did - what else do I need to do?

Thank you very much, svic69, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello svic69,

I looked at your complaint and will do my best to help you. I would like to invite Paris VIP Casino into this conversation. Why did you block the player’s account?

Why did you wait a week to ask them ???

We would like to ask the Paris VIP Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The casino can reopen this complaint anytime.