HomeComplaintsPariPesa Casino - Player's withdrawal is delayed at Paripesa Casino.

PariPesa Casino - Player's withdrawal is delayed at Paripesa Casino.

Amount: €50

PariPesa Casino
Safety Index:Low
Submitted: 04 Nov 2024 | Case closed : 12 Dec 2024
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 week ago

The player from Germany had deposited 50 euros at Paripesa Casino over a week ago but was unable to withdraw the funds as the casino was still investigating the issue. The Complaints Team had extended the investigation period but ultimately had to reject the complaint due to the player's lack of response to follow-up messages.

Public
Public
1 month ago
Translation

Good day, over a week ago I deposited 50 euros at Paripesa Casino using a JetonCash voucher.

The casino says they are investigating the matter, but it has still not been resolved after more than a week.

I ask the platform to transfer my money back to my bank account and to block my player account on the entire platform.

Thank you very much.

Automatic translation:
Public
Public
1 month ago

Dear elvissweet,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it’s a manual process that might take up to a month to resolve. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.

If the money got lost during the transaction, it will take some time before it’ll be credited to your casino account or returned to your Jeton wallet.

I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Tomas


Public
Public
2 weeks ago

Dear elvissweet,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Public
Public
1 week ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

flash-message-reviews
User reviews – Write own casino reviews and share your experience
scamalert_1_alt
Casino Guru employees will never ask for your password or seek access to your casino or bank account.
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news