The player from Peru had complained because his account had been blocked without a clear reason. Despite having uploaded all requested documents to the casino's support team for account verification, the player had not received a response. The player had joined the casino in January and was blocked four days prior. His winnings were accumulated through sports betting and not via a bonus. We had clarified that our forum only dealt with complaints regarding online casinos and suggested other websites that could assist with sports betting issues. However, the player did not respond to our suggestions or further messages, leading us to reject the complaint.