HomeComplaintsParimatch Casino IN - The player's account has been blocked.

Parimatch Casino IN - The player's account has been blocked.

Amount: 436,700 INR

Parimatch Casino IN
Safety Index:Low
Submitted: 25 Sep 2023 | Case closed : 26 Sep 2023
Case closed Our verdict

Other

REJECTED

Case summary

7 months ago

The player from India had his account blocked by the casino. Since the issue is related to sports betting, we had to reject the complaint.

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7 months ago

I already verified my account 2 month ago yesterday I deposited 2 lakh and I won I withdraw my money they block my withdrawal and my block betting please help they not allow to withdraw

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7 months ago

Dear vikashtyagi,

Thank you very much for submitting your complaint. I'm sorry to hear about your issue with Parimatch Casino. Please allow me to ask you a few questions to make sure I understand your situation completely.

Do I understand correctly that you successfully passed the KYC verification?

Have you made any withdrawals from this casino in the past?

Have you received any explanation from the casino as to why your account has been blocked?

Could you please specify what types of games did you play?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

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7 months ago

my Account verification completed I received many withdrawals this site today they not give any explanation and block my betting and withdrawals why I contact gmail contact to company support today I playing only sports betting in cricket sport please help and solve this issue

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7 months ago

Dear vikashtyagi,

Thank you for your response. Unfortunately, we don't have a branch dealing with sports betting yet, but I can suggest three websites that do:

https://www.bookmakers.bet/submit-a-complaint/

https://www.top100bookmakers.com/contact-us/

https://www.sportsbookreview.com/sportsbook-complaint/

I hope they will be able to help you with your issue. Please understand, that we wouldn't be able to advise you correctly as we don't have enough insight on sports betting, and we wouldn't be able to judge competently all the pros and cons. Therefore, your complaint will now be rejected.

I’m truly sorry we couldn’t be of more help.

Thank you for your understanding.

Best regards,

Veronika

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