Parimatch Casino IN - Player’s withdrawal has been delayed.

Hello my name is Haresh P****

Withdrawal date 16/07/24

Withdrawal amount 28000

I talked with live chat and mail everyday

And giving them Bank statement that I can't receive money in my bank account,

Now there are telling me payment successfully created and they give me utr number,but in my bank account statement there no utr number same and no amount will credited 28000, now they are saying give us confirmation letter from,I am continuesly tell them without proof and evidence bank never give me confirmation letter on base of only utr number I am requesting sir I can't receive money I need money urgently please humble request I m in very difficult situation they can't understand.they can't provide me recipet of payment if there are paid me please if possible making fast payment by your side thank you

Hello hareshpanjabi1990,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Parimatch Casino IN. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about? Did you forward your bank statement to the casino proving that the money did not arrive there?

Looking forward to your answer.

Regards,

Nick

1.Hello sir my account is fully verified with all documents.

2.i can not use bonuses any time

3. I am every day talk with casino live chat and mail to them 9-10 time per day and convince them

They are giving me random utr number and told me to if you can't receive money from this utr number please give us confirmation letter from bank,

I am already went to bank 2 time and talk with manager of bank they told we are providing you only bank statement and we are written in to bank statement that we are not thrase this utr number and amount 28000 rupees,

Bank can not providing me confirmation letter without any proof and evidence of random utr number or amount of 28000/- I send them pdf file from bank written in statement by manager and stamped of bank and signature of manager

I repeatatly told the parimatch support staff if they are paid me why they are not send me receipt of 28000 rupees with all details but they are can't convince after talking so much please I requesting to you my payment stuck by parimatch company I need urgently it's humble request 🙏 casino guru please solution of this payment thank you

4. Already I sent them my bank statement.

Hello hareshpanjabi1990,

Can you please forward the communication between you and the casino to nikolas.b@casino.guru?

Withdrawal date 16/07/2024

Withdrawal amount 28000

Still I can't receive money sir today is 22th day

I share my all details to Nikolas

Hello sir sorry by mistake I share my details to Nikolas sir I seen them to communication with other clients and I share him for my problem also via mail but no any response,.

Please sir solve my problem it's humble request 🙏

Hello sir still payment not received please take action sir it's humble request they are just give me assure from last 10-12 days

Experts review you request your fund will soon refund but they are doing nothing sir it's just

I can't understand any company take lots of time for small problem solve

This is out of my mind sir

Lots of mails msgs all give new story

Please take action humble request 🙏

Hello hareshpanjabi1990,

I've requested to send the communication between you and the casino not a copy of this complaint. Please forward it to nikolas.b@casino.guru.

Ok sir I send them all information

Hello no any response by Nikolas sir please help me it's 26 th day

I am financially disturbed it's humble request to casino guru sir as possible solve my problem

Dear hareshpanjabi1990,

Please forward the communication with the casino (with Parimatch not me - Nikolas) as you are keep contacting me on the e-mail (we are not the casino).

Parimatch has now send me mail that I send you below 👇

Dear Hareshkumar,

Thank you for contacting Parimatch!

We are writing to inform you in regard to your request for your payment to be with our billing department.

Presently, we have not yet received any updates from our billing department. We shall alert them in due time for an update.

However, do not despair. We are pushing all channels of communication forthwith to solve the matter of your refund.

Do take into consideration that an update may take some time (not sure how long) before it may reach both you and us. In the meantime, we ask for your patience.

Should you have any more questions/concerns over the activities within your betting account, we ask that you not hesitate to let us know. Stay safe and keep well.

Thank you hareshpanjabi1990 for all the information provided so far. I will now forward your complaint to my colleague Branislav (branislav.b@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello sir

There is scam in parimatch app

There is official email id is support@parimatch.in that's right id

Other is scam id support@parrimatch.in please aware to all there are risky to play in parimatch app

Don't send you documents password words or anything

Hello sir 

There is big scammer in parimatch app 

Your official id is support@parimatch.in

And scammer id is support@parrimatch.in (double rr)

Please aware for that

They ask for documents and password 

When withdrawal will cancel and comes to customer id they main customer it's blocked and scammer all money withdrawal in his account it's biggest scam please take step it humble request 

Someone hard money earned when's to wrong person

There is biggest scammer in parimatch after hack my id parimatch support can't respond so parimatch also involved in scammer I specialy tell you everyone if you want to lost your money or your hard earned money don't play parimatch app they are involved in scammer after hack your id they are not responding you

That's sham I want to parimatch banned in India

Please close my compliant because scammer all my money take in his bank account I m very frusteted and deeprest

That's my Hard earnedoney and I am really wanted there is some my hope me but scammer stolen it by scamming

Do I understand correctly, hareshpanjabi1990, you provided your verification documents and password to your casino account to someone pretending to be a casino representative? If so, did you report it immediately to the casino's official Customer Support via email or Live Chat on their official website? If not, why?

Withdrawal requests or refunds usually take some time, so, if someone tried to scam you, maybe we have still some time to prevent them from finishing it, but you will have to connect with the casino's official Customer Service as soon as possible and report it if you have not done it yet.

Or, are there other reasons why you requested to close your complaint? Can you confirm you want to close the complaint, or we can wait for the casino's response and requested details?

Amount of 28,000 INR was refunded back to clients account on 14/08/2024.Regarding client providing sensitive information including his credentials and Password is against company policy. The email client mention doesn't belong to us.

Sir

I am to be victim of scam

I am requesting to parimatch application please take some step against scammer

And don't allow third party withdrawal or if there is withdrawal account number change please take OTP number or anything privacy policy it's humble request not only with me it's always with 87000 rupees complaint person who is also victim of scam there is lots of customer victim there hard earn money went to wrong person

Dear Patimatch Casino Team,

Thank you for your response and the update. However, if the player did not breach other rules and he was maybe really a victim of fraud, I do not think it is in the right place to refer to such a rule and/or use it against the player in such a situation. If you know more or have other details, feel free to share them with us, my email was mentioned earlier in this thread. We should count on all options unless we do not have further details or sufficient clarification, and we do not.

If we were talking about a fraudster trying to withdraw funds from the complainant's casino account, it should not be possible without KYC/verification completion. In addition - yes, of course, I am taking into account that the complainant could be the one who is trying to scam someone.

Dear hareshpanjabi1990,

Thank you for your email. However, it does not contain anything relevant or anything that you were asked several times in this thread.

Therefore, I will try it once again, but please note this will be the last time I am asking you for full cooperation. If you fail to cooperate and/or provide the requested, or to follow our instructions, the complaint will be closed/rejected.

Please provide us with the following:

• You mentioned that someone contacted you, pretending to be a casino representative, and requesting sensitive details from you - we need to see the complete communication between you and them - if you do not not how to take and share screenshots, ask someone around you to help you
• A confirmation email from the casino about the successful registration at Parimatch Casino IN, with all the necessary details clearly visible - the sender's email (the casino's email), your email as a receiving email address, and the complete email body with the date and time when it was sent to you
• Since the casino confirmed your 28,000 INR was refunded back to your casino account on August 14, 2024, and considering the fact that the email address belongs to you, so you have access to the inbox (a fraudster should not be able to withdraw anything without a complete verification) - please visit the casino website, go to "Login section" (click on "Log in" on the up right corner on the casino's official website - HERE), and reset your password by choosing options highlighted on the screenshot below; then only follow instructions on the screen and likely in a new email from the casino in your inbox + let us know about updates and evidence confirming either error and impossibility to access the account anyway or successful login into your casino account with the available balance - please document the whole process by taking screenshots and send them to us

Feel free to upload everything here with your response(s) (a limited number of screenshots per 1 post, but you can divide it into as many posts as you need) or forward it to my email (branislav.b@casino.guru).

Thank you for understanding. Looking forward to hearing from you.

Dear hareshpanjabi1990,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we are forced to reject this case because the player has not responded to our messages and questions. Therefore, we are not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime. However, it will not be possible without the requested details.

Best regards,

Branislav, Casino.Guru