Parimatch Casino IN - Player's verified account blocked for withdrawal.

My name is h****k****

PLAYER ID= 340895***

I have been using Parimatch india almost 1 year. and the start was good and I did not face any issue in deposit and withdrawal.

Now I started winning in games and I tried withdrawing money and after few withdrawals, My account is blocked for withdrawal staring verification process needs to be completed again (My account is already verified). And I have given them all the documents!

Disputed amount=114227.53 INR

Hello Hemantkumar,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Parimatch Casino IN. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

(1) I spoke to Parimatch on May 12, 2024 for additional verification.

(2) I have given all the documents that Parimatch asked for. Face with Aadhar Card and one white paper

(3) The last date I spoke to him was on 15th May 2024.

(4)The last mail came from Parimatch saying that we have written off your balance(114227.53), this was the last mail.

Hello Hemantkumar,

Can you please forward the communication between you and the casino to nikolas.b@casino.guru? Did they ever state the reason of blocking your account?

I have sent you the conversation between Pari Match and me in email.

Parimatch did not give the exact reason for blocking the account.

Parimatch is doing the same thing with all users. It is sending the same paragraph to everyone. It is telling everyone that you have violated its game rules and therefore, your account has been blocked. Many users have the same complaint. Parimatch is cheating.

Thank you Hemantkumar for all the information provided. I will now forward your complaint to my colleague Michal (michal.k@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello Hemantkumar,

I'm Michal and I have taken over your complaint. I have reviewed your case and I will contact the casino to shed more light on this matter.

We would like to invite Parimatch Casino IN to join the conversation.

Dear Parimatch Casino IN,

Can you please provide information on why was the player's account blocked and winnings voided? If the player has breached your rules please forward any supporting evidence of the breaches to me at michal.k@casino.guru

Here is reply from Support team:

WRITTEN OFF ACCORDING TO RULE 84

The betting company reserves the right to invalidate the concluded betting agreement (including the one concluded before or after the start of the event), to refuse to fulfill obligations under such an agreement (including refusing to pay any winnings), or to refund any bet placed, in if:It was determined that:

- one client has several game accounts (multiple registrations, multi-accounting), including under a new full name. The betting network does not recommend two or more clients to place bets from one IP address (one device, local network);

- one client uses the data of other persons to register new game accounts, including his family members;

- a group makes bets of clients acting in collusion to circumvent restrictions established by the Betting Network. ;

- the client is suspected of using any software that automates the process of setting bets;

- The game account is used to play in arbitration situations;

- a game account is not used to make bets and other products offered by the betting network;

- there is an abuse of loyalty programs.

The decision of the company is final and not subject to revision.

Dear Parimatch Casino IN,

Thank you for your response, please forward any supporting evidence of the breaches to me at michal.k@casino.guru

Here is reply from Support Team:

This client has a write-off according to the rules 84( multiple accounts)207977053 799810782 818636624 889304174 once the client is written off means he is blocked forever and cannot play with us anymore, there is no need to provide any documents as he said because his account will not be unblocked.We cannot unblock his account as it is strictly forbidden to have more than one betting account on our site.

Dear Parimatch Casino IN,

I appreciate your prompt response. Kindly send any relevant evidence in regards to the multiple accounts to my email address michal.k@casino.guru

Dear Hemantkumar,

I am in active communication with the Parimatch team, but crucial information that would shed more light into the whole situation could not be shared with us because of the casino's strict privacy policy. Although the information we have received so far does indicate the casino team acted according to their rules, specifically rule 84 as mentioned above, however, we have not received any clear evidence about this, so we can't fully agree with the casino's decision at this stage.

Unfortunately, to gather all the additional information and, most importantly, the evidence we need, we require a notarized power of attorney signed by you to assist you further.

If you are willing to go this route and are happy to furnish us with a notarized power of attorney, I will send you the form via email. Please be aware that the authorization service provided by a notary or a solicitor often incurs additional costs that need to be covered by you, as it is typically not provided for free, but without the power of attorney, our future assistance will be close to zero.

Please let me know if you want to pursue your case further.

Dear Hemantkumar,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Sir, I don't have any information about this. Please tell me how much it costs to hire an attorney and send me all the details.

Will I get my money back if I hire an attorney?

Dear Hemantkumar,

I'm sorry I can't tell how much an attorney costs as it differs greatly from country to country. It would be best for you to reach out to an attorney directly to get all the information you need. I understand that you're eager to know if hiring an attorney would help you retrieve your winnings, but unfortunately, the outcome of your complaint depends on the evidence we receive. There is a possibility that the evidence might support the casino's decision to confiscate your winnings. However, without a power of attorney, our ability to assist you further with your case will be basically zero.

You have the option to file a complaint with the licensing authority - Curaçao Interactive Licensing (CIL) at info@curacaolicensing.com or helpdesk@curacaolicensing.com, and this process is free of charge. The casino will be required to provide all the necessary evidence to the licensing authority, who will then assess if any terms and conditions were violated, but they will only look if the terms and conditions were violated and will most likely not engage in a deeper investigation, however, the choice how to proceed is yours.

Dear Hemantkumar,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I don't have money to hire an attorney, so please close the case.

If there is any other option apart from this then please tell me, otherwise close the case.

Dear Hemantkumar,

As I mentioned previously, you can file a complaint with the licensing authority - Curaçao Interactive Licensing (CIL) at info@curacaolicensing.com or helpdesk@curacaolicensing.com, and this process is free of charge. If CIL starts to investigate your case the casino will be required to provide all the necessary evidence to the licensing authority, who will then assess if any terms and conditions were violated, but they will only look if the terms and conditions were violated and will most likely not engage in a deeper investigation so the outcome of this is uncertain, anyway, this is currently the only option if you want to take your complaint further.

Please let me know if you want to proceed in that direction or confirm if we can close your complaint. Regrettably, we are unable to provide additional help regarding your situation due to the explanation given earlier.

Close my case okay . bye thank you

Thank you for the confirmation, Hemantkumar.

We’ve rejected this complaint as per the player’s explicit request. We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with this or any other casino and we will try our best to help.

Best regards,

Michal

Casino Guru