The player from India had issues with pending deposits to Parimatch. Multiple deposit attempts totaling 65,000 INR made between May 21, 2024, and June 2, 2024, remained pending. We informed the player that the issue required investigation by the payment provider, which might take approximately one month. Despite extending the response time by 7 days, the player did not respond. Consequently, the complaint was rejected due to lack of response from the player.
Parimatch Casino IN - Player’s deposits are delayed.
Amount: 65,000 INR
Parimatch Casino IN
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 months ago
Public
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3 months ago
Here I m customer of parimatch ID 168374960 and I was deposited first amount 1395 as done 21 may 2024 timing 21:01 and showing status pending and like as showing after deposited amounts
25000 30 may 2024 timing 17:20
10000 30 may 2024 timing 17:39
10000 2 June 2024 timing 00:04
20000 2 June 2024 timing 13:25
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3 months ago
Dear SATISH29,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I would like to warn you, that if your deposits have never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process that takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.
If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.
- Could you please advise if it was your first deposit in this casino?
- Have you contacted your bank already? Ideally, they should be part of the investigation.
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Petronela
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3 months ago
Dear SATISH29,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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3 months ago
We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.
