The player from India reported ongoing fraud issues with Parimatch, having experienced problems with multiple deposits of 744 INR and 1500 INR, which the casino denied receiving despite bank confirmation. After a previous resolution, he believed Parimatch was running a scam that affected many players. The issue was resolved when the player confirmed that a chargeback had been raised against the casino, resulting in the return of the funds. The Complaints Team marked the complaint as resolved and appreciated the player's cooperation.
Parimatch Casino IN - Player’s deposits are being denied by the casino.
Amount: 1,500 INR
Parimatch Casino IN
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.3
Parimatch Casino IN has a Safety Index of 4.3, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 months ago
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3 months ago
In my previous complain which has been resolved parimatch refunded my 5000inr after doing fraud for 5months.
They have done a similar fraud after receiving 744inr again they have denied receiving it which was again refunded by help of casinoguru.
This time they have again done a similar fraud after receiving 1500 inr they are denying receiving it.Bank has also confirmed sucessful credit to merchant account.
This time merchant is also agreed receiving the money and sharing the detail.
My player id-4********.
Parimatch is the most dishonest and fraud platform going around.
They dont provide any proof to its players.Because they dont have any.They are running a scam and fraud platform.This kind of fraud they are doing to almost all its players.So will request everyone to stay away from parimatch.
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3 months ago
Dear exceldesignid,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied.
I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Veronika
Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.
Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.
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3 months ago
I have approached my bank and as usual they are confirming sucessful credit to beneficiary bank.
This is parimatch fraud which is a common thing with them.
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3 months ago
They even telling frauds in support.They told me money is successfully credited to my parimatch account.But they are absolute frauds and scammers,they never credited the money.sending you screenshot as proof
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3 months ago
Thank you for the updates. Could you please send me a screenshot of your deposit history starting December 13?
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2 months ago
Please send me the transaction history from your bank account starting on December 13 when you made your deposit to Parimatch Casino. My email address is veronika.f@casino.guru. Thank you for your cooperation.
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2 months ago
Thank you for providing me with your bank statement.
Could you please explain this transaction from December 22?
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2 months ago
Dear exceldesignid,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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2 months ago
After contacting the bank they told me that chargeback was raised against the frauds and I received the amount.
Please close the case.
But as usual Parimatch is still denying receiving the amount shame on them fraudsters.
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2 months ago
Dear exceldesignid,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Veronika Fritz
Casino.Guru
