Parimatch Casino IN - Player's deposit not credited into casino account.

Hello sir my name is Arup D****, player id--26***9598, on 7th January I made deposit rs 5150, but unfortunately the amount deducted from my bank account, but not credited parimatch account, i contacted customer several times, they firstly say that amount will be uploaded within 5 business days means 12/01/2024, after that it will be refunded 15/01/24. But today is 16/01/24, the amount not credited yet.

Every time i contact customer support, they assured me that my problem will be solved shortly. They asked bank statement, i provide also. But result is zero. I have all screenshots of chat with service care, if you asked to provide, I can provide.

Sir please help. I am worried and scared

Thank you.

Dear dattaarup085,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process that takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted. 

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

• Could you please advise if it was your first deposit in this casino?
• Have you contacted your bank already? Ideally, they should be part of the investigation.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

Dear dattaarup085,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I have not receive my fund, and they denied

This is not first deposit. The bank says they can't control, because I made successful upi transaction.

I completely empathize with your frustration, dattaarup085. As I mentioned previously, the process of locating and refunding your funds to your bank account or crediting them to your casino account may take some time. In order to give the casino sufficient opportunity to investigate and resolve the issue, I will extend the timeline for an additional 7 days, making it a full month. If no progress is made by then, we will step in and intervene. Let's remain optimistic and anticipate positive news regarding your deposited funds. Thank you for your patience and understanding in advance.

Ok, but they denied now. I am waiting now

Dear dattaarup085,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

No, they did not refund my money. I provide bank Statment also

Hi dattaarup085,

• Would you kindly provide your bank statement displaying the deposit transaction and all subsequent transactions up to the present day to demonstrate that the money was debited from your bank account and never refunded?

Thank you.

Dear dattaarup085,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.