The player from India reported ongoing issues with Parimatch regarding a refund of 5000 INR and a recent deposit of 744 INR that the casino denied receiving. The player claimed to have evidence from the merchant supporting the transaction and expressed frustration over the lack of proof provided by the casino. After five months, the amount was finally credited to the player's account, but the player asserted that he experienced harassment during this period and sought compensation. The Complaints Team informed that compensation was at the casino's discretion and rejected the case.
Parimatch Casino IN - Player’s deposit issue remains unresolved.
Amount: 744 INR
Parimatch Casino IN
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.3
Parimatch Casino IN has a Safety Index of 4.3, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Closed
Our verdict
Other
REJECTED
Case summary
3 months ago
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4 months ago
In my previous complain which is still unresolved parimatch is still to refund my 5000inr.
They have done a similar fraud after receiving 744inr again they have denied receiving it.
This time merchant is also agreed receiving the money and sharing the detail.
My player id-4********.
Parimatch is the most dishonest and fraud platform going around.
They dont provide any proof to its players.Because they dont have any.They are running a scam and fraud platform.
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4 months ago
Dear exceldesignid,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied.
I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Dominika
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3 months ago
Dear exceldesignid,
Your deposit issue was escalated to our billing team, we kindly ask you to provide us with the email from your bank via support@parimatch.com (or here) in order to check if the deposit was credited (you can resend the same letter where bank confirmed you that). Thank you!
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3 months ago
Sending again the bank letter where chargeback was slso applied.But since parimatch is doing this kind to many other customers also,it doesnt share any proof and closes its eyes when customer has proof.They even told me that i deposited in wrong account.but since i have proof they are coming up with new lies everyday
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3 months ago
After 5month parimatch has finally credited the amount to my parimatch account.
But this proves that what kind of fraud parimatch is operating regarding payments,without a valid license in india.
I had to approach cyber crime and bank for this fraud.
I NEED A COMPENSATION FROM PARIMATCH FOR HARRASING ME FOR 5MONTHS.
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3 months ago
This was parimatch reply regarding this transaction on casino guru.
PARIMATCH I CAN TELL IS HARRASING MANY CUSTOMERS LIKE ME IN THIS WAY.
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3 months ago
Dear exceldesignid, I understand your frustrations about the delays. Please note that any compensation is at Parimatch Casino's discretion and not part of our complaint resolution process.
Since the amount has been credited to your account, do you need further assistance, or can we consider this case resolved?
