Parimatch Casino IN - Player’s deposit is delayed.

I recently made a deposit of INR 10,000 into my account, but the amount has not been credited yet. Despite multiple attempts to contact your support team, I have only received vague responses like "we will check and update you," but no concrete resolution or update has been provided.

Account Details:

Username/Account ID: 972873492

Transaction Reference Number: 539415951907

Date & Time of Deposit: 28th Jan,2025 & 8:44PM

Payment Method Used: UPI

Kindly treat this as urgent and provide a resolution immediately.

Dear VAISHAL,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it’s a manual process that might take up to a month to resolve. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.

If the money got lost during the transaction, it will take some time before it’ll be credited to your casino account.

I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Tomas

I have already provided all the necessary payment details, yet I am still being told that this issue is not within your scope. I have shared screenshots of the transaction receipts as proof and even contacted my bank to confirm that the amount was successfully debited from my account and credited to the casino’s account.

Given this clear evidence, I request you to reconsider my case and provide a proper resolution. Please let me know the next steps to resolve this matter.

Looking forward to your prompt response.

Dear Casino Guru Team,

I need your help urgently! I made another transaction of INR 10,000 to parimatch casino and once again, the amount has not been credited to my account. This brings the total stuck amount to INR 20,000. I have attached proof of my payments for your reference.

The casino is not responding to my messages, and this is starting to feel like a scam. It’s completely unfair to withhold my funds without any support or explanation. Please help me resolve this issue and get my money back.

Looking forward to your support.

Best regards,

Vaishal

I fully understand your frustration, VAISHAL.

As I mentioned earlier, it may take some time for the funds to be located and refunded to your bank account or credited to your casino account. As the matter is not entirely in the hands of the casino, I will set the timer for an additional 21 days to allow them one full month to investigate. If there’s no development by then, we will intervene. Let’s stay positive and hope for some good news regarding your deposited funds. Thank you in advance for your patience and understanding.

Dear Tomas,

I am writing to express my deep frustration and concern regarding my ongoing issue with parimatch casino. Despite multiple attempts to get a response, my messages and inquiries have been completely ignored. This lack of communication raises serious doubts about the legitimacy of their operations.

From my experience, it appears that they are openly engaging in fraudulent activities, and instead of taking strong action against them, it seems like there is more effort being put into calming me down rather than holding them accountable. This is unacceptable.

I request an immediate resolution to my issue and a clear explanation of what steps are being taken to ensure that such practices are not allowed to continue.

Dear Tomas,

I urgently need your help to get my INR 20,000 back. This casino is clearly engaging in fraudulent practices—they are completely unresponsive and are now demanding an additional INR 20,000 just to release my original deposit.

I have submitted all required documents, payment proofs, bank statements, and completed KYC, yet they continue to delay and demand more money. After checking online reviews, I noticed that 90% of users have faced similar issues with deposits and withdrawals, confirming my suspicion that this is an outright scam.

If my funds are credited, please ensure they allow me to withdraw immediately. I cannot trust them, as they are deliberately making it impossible to recover my money. Please take immediate action to resolve this matter and help me get my refund.

Looking forward to your prompt ass

istance.

I want to expose how Parimatch is running a fraud. First, they deposited INR 10,000 into my account, and immediately after, they changed my password without my consent. Suddenly, I received five text messages and an email (in Tamil) stating that I had changed my password—when in reality, I did no such thing. I was actively logged into my account when this happened.

This is a clear scam! They locked me out of my own account right after depositing the money, making it impossible for me to access it. Additionally, another INR 10,000 is still pending, and I have no control over my funds.

I am attaching screenshots as proof of how they are executing this fraud. This needs to be addressed immediately, and I demand an explanation and resolution.

Thanks for your patience.

• Could you please comment on your initial issue with a missing deposit?
• Do I understand correctly the deposit was credited in full at a later date by the casino?
• Could you please confirm your casino account was verified or not?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports) 

I am writing to report a serious issue with my account. My account has been blocked, and my deposit of INR 20,000 is still missing. Additionally, my account appears to have been hacked—my password was changed without my authorization, and an unauthorized withdrawal was made.

Furthermore:

1. The full deposit amount was not credited to my account.

2. My account was already verified prior to this issue.

3. I am now unable to access my account, and your support team is no longer responding via chat.

I request immediate assistance in restoring my access, refunding my missing funds, and investigating this security breach. Please respond at the earliest.

Looking forward to your prompt resolution.

I am extremely disappointed with the way my issue is being handled. It has been a long time, yet there has been no proper resolution. I don’t see any real effort from your side to investigate the matter, and it seems like you haven’t even questioned the casino about this.

Despite providing all the necessary proofs, you keep asking me for more information instead of taking action against them. How is it possible that my password was changed and money was withdrawn without my authorization? This is a serious issue, and I expect a proper response.

Frankly, your lack of action makes it seem like you are protecting the casino rather than helping me. I sincerely hope this is not the case, but your inaction raises serious concerns. I need a clear update on what steps you are taking to resolve this issue.

This is beyond frustrating! Once again, my password has been changed exactly after 24 hours, and I am locked out of my own account. This is not a coincidence—this is a pattern!

Despite my repeated complaints, you have done absolutely nothing to resolve this. It’s clear that you are deliberately ignoring the issue, and I can’t help but think that you are protecting that casino. Are they paying you to cover this up? Because that’s exactly how it looks!

I am sorry you feel this way.

At this stage of the complaint, we are dependent on the information you provide us. Based on the information provided we need to determine the best course of action.

• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports) 
• Could you please share a screenshot of what happens when you attempt to log in to your account?
• Could you please share with me your attempts to resolve the situation regarding your missing deposit and blocked account with casino support? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

This is completely unacceptable! I am trying to log in, and it says my password has been changed—BUT I NEVER CHANGED IT! On top of that, I see a pop-up saying I attempted to change my password five times in the last 24 hours, which is absolutely false. I didn’t even try once!

Exactly at 11:33 AM yesterday, my password was changed without my knowledge, and the deposited amount—MY MONEY—was withdrawn. How is this even possible? I wasn’t logged in, yet someone managed to access my account and take my funds! This was the deposit I made on January 28, and just when it got credited yesterday, it was suspiciously withdrawn right after the password change.

I have already reached out via chat and email, but there has been NO RESPONSE. I am attaching screenshots of my conversations and emails, proving that your team is completely ignoring my messages.

I demand an immediate investigation and resolution. I need my account restored, my funds returned,.

I am now sharing with you the email I received from Parimatch, which clearly proves that someone has withdrawn my money . I have already explained the entire situation in my last 2-3 messages, and now I am providing solid proof of their fraudulent activity.

Despite this, Parimatch is still asking me to deposit more money into the same account. This is a clear scam, and I am requesting you to immediately take action against them. However, I still see that you are not taking any steps—only wasting time and failing to even question them once about this fraud.

If CasinoGuru is protecting them, then be direct and tell me that you are trying to cover up their scam instead of pretending to investigate. I expect a proper response and real action against them without any further delays.

It is now beyond clear that this is a deliberate attempt to defraud me further. They are still trying to extort more money from me while openly threatening to withhold my INR 20,000 if I don’t send INR 11,299.

In their first email, they admitted that the withdrawal was unauthorized. Now, they claim the money has been given to a third party—yet they are still demanding more from me. This contradiction alone is enough proof that this is a scam.

I fail to understand why no action is being taken against such clear fraudulent practices. This is blatant financial manipulation.

I am extremely frustrated with the continuous pressure to make a payment.

I didn’t respond because I was being pressured to pay more. So they did this? Attached is the proof. It’s obvious their goal is to avoid payment and keep scamming.

I kindly ask for your cooperation.

Kindly forward the emails you received from the casino as attachments to my email at tomas@casino.guru

Use a desktop computer to access your Gmail account and please follow the guide below to enable forwarding these emails as attachments:

I advise against further deposits until you confirm the emails you received are genuine.

Thanks in advance for your cooperation.

I have sent you both the conversations between me and the casino to your email. Please check and let me know if you need anything else.

As suspected, the email doesn't appear to be genuine.

Stay safe online and beware of fraudulent behaviors, such as requests for additional transfer of money to resolve a problem.

Kindly contact casino support on the legitimate channels only. Let me know about the result.

I have repeatedly tried to contact the casino, even via live chat, but they are not responding. Now, they have also blocked my account without any reason. This seems like an intentional scam, and I am very concerned.

Please take action against the casino..

I am attaching proof that they are intentionally preventing me from logging into my account. As you can see, I entered the exact code I received, yet their system falsely claims it was expired.

It’s clear they are doing this on purpose because once I log in, my transaction history will expose that they withdrew the amount.

Dear Mr. Tomas,

I was unable to attach the video here, so I am sending you this email instead. The video shows that I am unable to log in to my casino account, and it seems the casino itself doesn’t want me to access it.

Thanks for your email.

If your account was blocked, the feature to recover your password might not work.

• Have you received any explanation from a genuine Parimatch support address since it was blocked?
• Could you please share your attempts to contact live chat regarding the issue?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports) 

I am extremely frustrated with the way this matter is being handled. I have spoken with the casino, and I will be sending you the conversation between me and them via Gmail.

It is absolutely unacceptable that both you and the casino are wasting my time without providing any resolution. The fact that it takes you seven days to send a single reply is beyond inefficient—it makes it seem like you’re deliberately dragging this out as if they have paid you to do so.

I expect an immediate response and a proper resolution. Enough of these unnecessary delays.

As I have already stated before, someone has accessed my account without my authorization. I did not send this message, and I am attaching proof of this unauthorized activity.

What the hell is going on? It is clear that people are communicating among themselves and trying to pull off this trick as if I sent these messages myself. This is completely unacceptable!

I demand an immediate explanation and resolution to this issue. Who is responsible for this? How is my account being accessed without my permission? I expect a swift response and corrective action right now

I went over the information you provided.

• there are 2 missing deposits totaling 20000 INR,
• a pending withdrawal requested from the casino of an unknown amount.
• your account is inaccessible to you, but you weren't given a reason why that is.
• Requests to change password due to attempts to access your casino account by fraudulent party sent to your email.

Feel free to point out any inaccuracies or additional information.

To proceed further,

• Could you please clarify what you mean by receiving your refund in the last post?
• Could you please clarify what game activity you did to achieve your winnings? (slots, live games, betting on sports)
• What do you mean by people communicating between themselves? Kindly forward the chat transcripts and email communication between you and the casino.

I apologize for the inconvenience.

I am writing to confirm that there are indeed two missing deposits totaling INR 20,000. A few days ago, for about 10-12 days, someone else was accessing my account without my knowledge. During this period, I received a message stating that INR 10,000 had been credited to my account. However, as I was unable to access my account at that time, their team withdrew that amount. I was notified of this through an email.

I find this highly concerning because I never shared my password with anyone. Additionally, during this period, I was approached via a different email ID by individuals claiming to be from their team, demanding more money from me in order to recover my INR 20,000. This was clearly an attempt to scam me again. I will be forwarding those chat conversations to you for further review.

For the past five days, I have regained access to my account, but there is still no update on my missing INR 20,000. While I can see the withdrawal in my transaction history, there is no information on where this amount has gone. The refund I have been requesting is actually my deposit amount, not any winnings. The deposit amount was never credited to my game account, so there is no winning money involved—only my deposited funds.

I have already forwarded my email communication with the casino to you, but I will send it again for reference. I request you to look into this matter urgently and provide a resolution at the earliest.

Thank you very much, VAISHAL, for providing the necessary information. I will now transfer your complaint to my colleague Kubo (jakub.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear VAISHAL,

I'm Kubo, and I will be taking care of your complaint from now on. If there have been any new updates regarding this case since the last information provided, please let me know.

I would like to invite the Parimatch Casino IN's representatives to join this discussion and provide any available information to help resolve this issue.

Dear Parimatch Casino,

Could you please provide detailed information regarding this case, including any relevant updates? Additionally, I would appreciate an explanation of the possible reasons for the player's deposits not being credited.

Your cooperation in resolving this matter is highly valued. Looking forward to your response.

Best Regards,

Kubo

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Kubo, as we see from the screenshots above - and your colleague Thomas pointed it - the player got the email from the mailbox not related to us, and likely was a victim or fraudulent activities of those, pretending to be our support. That could have been the reason of the account access lost. 

 Our official support email for Parimatch India is listed on all our platforms, as well as our website (like here: https://help.pari-bet.in/en/articles/8052625-how-to-correct-full-name-for-your-parimatch-account).

We'll escalate this case regarding potential hacking.

Dear Parimatch Casino,

This is absolutely unacceptable! I have repeatedly followed up regarding my INR 20,000 deposit, and you have chosen to ignore my emails without giving any proper explanation. This is nothing short of fraud!

I have also come across multiple complaints online from others facing the same issue, which clearly indicates a well-planned scam on your part. I will not tolerate this any longer.

I demand my money back IMMEDIATELY!

Dear VAISHAL,

I kindly ask you to communicate calmly and respectfully. You submitted this complaint seeking our assistance, so please refrain from acting as if we are wasting your time or, even more so, as if we are directly responsible for your missing funds. Please understand that in order to address the issue properly, we need to gather as much information as possible.

From the beginning, you’ve been demanding that we take immediate action and punish the casino without understanding whether the casino has actually done anything wrong. While you may believe you have done everything correctly, the reality is that your casino account has been exploited and subsequently blocked by the casino in order to prevent further issues while the investigation is ongoing.

Thank you for your understanding.

Dear Parimatch Casino,

Could you please provide an update on your investigation? I understand that emails demanding additional deposits to "unlock" the player’s balance were sent by someone unrelated to your casino. However, it remains unclear whether the deposits in question were actually credited and later withdrawn or if they were never credited at all.

Additionally, could you address the issue of unauthorized password changes on the player's account? Any insights into these concerns would be greatly appreciated.

Thank you for your cooperation.