Parimatch Casino IN - Player's deposit has been withheld.

After being a loyal Parimatch user for the past 3 years I am deeply disappointed with the way they are treating me. They have started cheating their users, and here is my case:

A deposit of ₹8000 was made on 11th January, but it has not been credited to my account till today date.but none of them are reflecting in my Parimatch account.

This totals to ₹8000 which Parimatch has withheld without any explanation. Despite sharing proof and reaching out, they have failed to resolve the issue. My account ID is ***

Parimatch has lost its transparency and is now scamming users they can no longer be trusted

Dear Khumeni_Abbas786,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process that takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted. 

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

• Have you contacted your bank already? Ideally, they should be part of the investigation.
• Could you please share proof of your deposit and any attempt to communicate the issue with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Tomas

I have contacted to bank they said deposit is successfully credited to merchant

It has been 25 days days

Please help 😭🙏

Even i have mailed lot they just send like these they always saying experts are working what experts doing from 1 month don't know

Thanks for your reply.

Could you please share proof of payment from your bank application and provide a screenshot of the transaction status found in your transaction history in your player profile?

Share the information here or send it to my email at tomas@casino.guru

Dear Khumeni_Abbas786,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear Khumeni, can you please share your Player ID here - I don't see it. We need it to investigate further.

Dear Khumeni_Abbas786,

Is there any news regarding your lost deposit?

Share any details here.

Dear Khumeni_Abbas786,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.