HomeComplaintsParimatch Casino IN - Player's deposit did not reflect in account.

Parimatch Casino IN - Player's deposit did not reflect in account.

Amount: 29,500 INR

Parimatch Casino IN
Safety Index:Low
Submitted: 19 Apr 2024 | Case closed : 30 May 2024
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

5 months ago

The player from India had deposited 29500 INR through UPI pay on April 12th. Despite the transaction having been successful, the funds did not reflect in his betting account, and there was a lack of support from customer service. We had recommended the player to contact his payment provider for further investigation, as the casino usually could not intervene in such cases. However, the player did not respond to our messages and inquiries, which led us to be unable to further investigate. Therefore, the complaint was rejected due to lack of player's feedback.

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Private
6 months ago
Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

Public
Public
6 months ago

Dear bapanmondal1265, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied. 

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding. 

Best regards, 

Veronika


Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

Edited by a Casino Guru admin
Public
Public
5 months ago

Dear bapanmondal1265,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Public
Public
5 months ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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