The player from India had deposited 29500 INR through UPI pay on April 12th. Despite the transaction having been successful, the funds did not reflect in his betting account, and there was a lack of support from customer service. We had recommended the player to contact his payment provider for further investigation, as the casino usually could not intervene in such cases. However, the player did not respond to our messages and inquiries, which led us to be unable to further investigate. Therefore, the complaint was rejected due to lack of player's feedback.
Parimatch Casino IN - Player's deposit did not reflect in account.
Amount: 29,500 INR
Parimatch Casino IN
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.6
Parimatch Casino IN has a Safety Index of 4.6, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
5 months ago
Public
Public
7 months ago
Dear bapanmondal1265,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied.
I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Veronika
Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.
