The player from India deposited 29500 INR through UPI pay on April 12th. Despite the transaction being successful, funds did not reflect in his betting account, and there is a lack of support from customer service.
Parimatch Casino IN - Player's deposit did not reflect in account.
Amount: 29,500 INR
Parimatch Casino IN
Safety Index:LowSafety Index
Casinos with a Low Safety Index usually have plenty of relevant complaints from players or other relevant issues. In general, we don't recommend playing casinos with a Low Safety Index.
Case opened
Current status
Waiting for player to reply
11d 20h 39m 34s
Case summary
2 weeks ago
Public
Public
2 weeks ago
Dear bapanmondal1265,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied.
I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Veronika
Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.
bapanmondal1265 has 11d 20h 39m 34s to reply
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