Parimatch Casino IN - Player’s account has been blocked.

AS I HAVE REGISTERED A ACOOUNT IN PARI MATCH WITH PAN VERIFIED I HAVE DEPOSIT A 5K AND AFTER THAT I LOSS IN XXX EXTREME ROULETTE AFTER THAT I DEPOSIT A 5K & 5K ALSO FROM MY PERSONAL ACCOUNT AFTER PLAYING XXX EXTREME ROULETTE I HOT 1000X AND WON 1 LAKH FIFTY THOUSAND AFTER THAT I AM TRYING TO WITHDRWAL THE MONEY THEY BLOCKED MY ACCOUNT

AS I AM NOT FRAUD AND ANY SUSPECIOUS DONE

I HAVE MAILED THEM WITH THE AADHAR CARD HOLDING WITH LETTER AND PHOTO AND ALSO ATTACHED A STATEMENT.AS I AM GENUINE PLAYER ITS MY LUCK I HIT 1000X AND THEY BLOCKED MY ACCOUNT.

Dear adityakc09,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.

Could you please specify the reason why the casino decided to block your account? If you received any email from the casino after your account was blocked, please forward it to me at veronika.l@casino.guru.

Could you kindly confirm if you passed the full KYC verification?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

reply from parimatch after i have sent them all the documents like deposit statement bank account where my name and address are mentioned and also sent them letter with photo pan and addhar where my all details are same.

Dear Aditya,

Thank you for contacting Parimatch!

We are writing to inform you in regard to your request for your account verification

We apologize for the inconvenience caused, Your request has been accepted by our experts, and they are currently following up on this query.

Please note that we are committed to keeping you informed every step of the way. As soon as we receive an update from our experts, we will notify you immediately. In the meantime, please feel free to reach out to us for occasional updates, and we will be more than happy to assist you

Sincerely,

Parimatch Support Team

and also i have already did the verification with pan verified and i i did not claim any bonus and anything , i have deposited the my hard earn money from my personal saving account which i have already provided them in mail with statement ..

1st they asking me for the LETTER WITH ID HOLDING WITH SELFIE AND STATEMENT INSANTLY I SEND THEM

2ND THEY ASKING ME FOR THE DATE IS MISSING IN THE LETTER, I HAVE SENT THEM

3RD THEY ASKING ME FOR THE SCREENSHOT OF PAYMENT, I DID PROVIDE THE SCREENSHOT OF PAYMENT

THEY REPLY ME NOW

Dear Aditya,

Thank you for contacting Parimatch!

We are writing to inform you regarding your email about your issue.

We are very pleased to let you know that your deposit of ₹5,000 INR has been successfully processed at 14:53:35,29.09.2024 with UTR: 101131968166, the amount is already available in your betting account.

Also we let you know that your deposit has been successfully processed 15:04:04,29.09.2024and the amount of 5000INR with UTR- 463926350552 is already available in your betting account.

We are very pleased to let you know that your deposit has been successfully processed at 15:02:06,29.09.2024 and the amount of 5 000,00INR with UPI transaction ID 463954245782 is already available in your betting account.

WHAT A RUBBISH REPLY I GOT I WANT TO DONE MY VERIFICATION TO WITHDRAW THE MONEY EVEN THIS REPLY SHOW I HAVE DEPOSITED THE MONEY FROM MY SAVING ACCOUNT

WHICH IS ALREADY PROVIDED THE STATEMENT OF MY SAVING ACCOUNT WHICH IS CLEARLY MATCH THE UTR NO OF ALL OF THEM ....

Now they are asking to submit the entire month statement

I have submitted the entire month statement

Now they replied me after this Please we accept your request but please wait while the expert dealing with your query ,we will notify you. Please we request you to be more patient

Please forward me the documents you sent to the casino for verification at veronika.l@casino.guru. Kindly include all the communication between you and the casino regarding the issue with your verification as well.

Dear adityakc09,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.