Parimatch Casino IN - Player’s account has been blocked.

Its been 4 days since my account got blocked. I have emailed them required documents 5-6 times but they ain't responding my emails. I have contacted contact support but they are not helping as well. I am attaching pdf of ss related to this case.

Dear Weebin,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Do I understand correctly that your documents have not been approved yet?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

1) It was Aviator (Instant games section).

2) They are not replying whether my documents got verified or not.

3) I accumulated my winning without bonus.

Thank you for your reply, Weebin. Do I understand correctly that the casino didn't provide any explanation regarding the blocked account? If there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

Dear Weebin,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.