Parimatch Casino IN - Player’s account has been blocked.

647073*** - Account ID

I'm Parimatch user since 5 years. When I lost money they didn't block. When I win some amount. They have blocked my account.

They said I will get my account back if I sent these documents (Apart from bank card details and CVC they asked everything)

I sent all required documents like

1. Selfie with Aadhar card ( National ID)

2. selfie with PAN (income tax)

3. selfie with Passport

4. selfie with both Aadhar and PAN

5. White paper on which my details are written like ID, first name last name, "For Parimatch" as they requested.

6.Astropay statement with personal details.

All details sent to their email id.

No update. They still blocked my account . Now I received an email saying

"Unfortunately after careful consideration, we have been notified that you are performing suspicious gaming activity in your account."

I have asked only one single proof on what suspicious activity I have done, they are not replying anything because deep down they know I have not done any mistake.

According to them suspicious activity is "Winning some amount" If we win, they will block account.

Now they've blocked my DEPOSITS PAGE. Even after completing additional verification(Aadhar card, PAN, Passport, white paper on which for parimatch is written)

They blocked me only because I won. I asked only 1 proof on why am i BLOCKED, they are just saying suspicious activity and another guy says suspicious DEPOSIT (i did 3 deposits from astropay, I shared screenshots also)

Basically they know I have not done any mistake apart from winning which they don't like so they blocked me. and they are just giving random reasons to cover up!

I have Rs. 28 in my account, Now I want to withdraw that amount but minimum amount to withdraw is Rs. 1000 and They won't let me deposit. I have all screenshots as PROOF . I'm asking only 1 proof on what suspicious activity I have done apart from winning.?

Dear msivabk,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.

Could you please advise if you passed the full KYC verification?

Could you kindly specify what types of games you played? Were they slots, live casino games, or did you participate in sports betting?

Have you accumulated your winnings with or without an active bonus?

Have you made any successful withdrawals before?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hello Veronika,

My KYC is completed when I first created account. But then after winning some amount, they have asked for additional verification so that they'll unblock my account.

I have Passed full KYC verification after submitting all the documents like

1. Selfie with Aadhar card ( National ID)

2. selfie with PAN (income tax)

3. selfie with Passport

4. selfie with both Aadhar and PAN

5. White paper on which my details are written like ID, first name last name, "For Parimatch" as they requested.

6.Astropay statement with personal details.

I've played Sports betting(Max football and Tennis) , And I've played Virtual sports and Casino games. I've tried it all.

I've never used any bonus

I made many withdrawals.

One guys says I've done suspicious activity another person says suspicious deposits. Basically they don't even know what I did wrong, they just don't want me to win so they blocked my account.

All I'm asking is only proof. When I ask proof on what wrong I did, they immediately close the chat. Now they have blocked account and deposits.

I'm awaiting your reply..Casino guru..please help me.

Please bear in mind that a casino is eligible to close a player's account at any time if all their rightful winnings are paid out. Since the balance in your account was much lower than the minimum possible withdrawable amount and was close to zero, we are unable to help you retrieve this balance.

This complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.