Parimatch Casino IN - Player claims that payment has been delayed.

Dear Sir / Madam,

I am writing to you to raise an issue about: Gambling

The issue that I have experienced was: I made a withdrawal request of INR 1600/- on 9th of April,2024. Request has been approved but I have not received any amount. I have been continuously asking about my request of withdrawal to their online customer care representatives but nobody has resolved my issue. Nobody is clear about the request and asked to wait till 13th of April 2024 and the other guy asked to wait till 17th of April 2024 and an other person asked to wait till 18th of April 2024. But, I have not received my money. I have also shared my Bank statements twice till yesterday . But, nobody is ready to clear my issue..

I have been continuously asking my money but they don't properly respond. They answer after I write more than ten texts and every time they take half an hour to answer my question.

Very difficult to wait for their response every time . I have lost so much of my money there . But, when it comes to withdraw winnings it's very difficult for us to withdraw funds from this casino.

I am really fed up with this kind of irresponsible casino.

I sometimes feel insecure with this casino to play with.

Kindly help to receive my money 1600. Kindly do the needful

It occurred on: 2024-04-09

This meant that I am really fed up with this kind of irresponsible casino.

I sometimes feel insecure with this casino to play with.

Kindly help to receive my money 1600. Kindly do the needful

I look forward to your prompt response on this matter.

Dear ROCK21,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

My withdrawal request was approved on 9th of April,2024. Its not pending. If it's pending I would have not written any complaint over here against such casino. I have also contacted many times to the staff . They are not ready to help. Just ignored my request. Its already 12th day after the withdrawal request was being approved. I have not received any amount yet

Dear ROCK21,

Have you received your withdrawal from the casino yet?

Dear ROCK21,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.