The player from India had deposited multiple amounts to the merchant's account on Parimatch but was informed by the casino that the transfers had been made to another account. The merchant’s bank had confirmed successful credits. The player had reported a specific deposit of 5000 INR made on 2/7/24 that was not credited to his Parimatch account, despite other transactions to the same merchant being successful. The Complaints Team had attempted to mediate but ultimately marked the complaint as 'unresolved' due to a lack of cooperation from the casino. The player had been advised to contact the Curaçao Interactive Licensing authority for further assistance. Later, the complaint was reopened, and the issue was resolved, leading to the player confirming the resolution.
Parimatch Casino IN - Player claims deposits were misdirected.
Amount: 5,000 INR
Parimatch Casino IN
Safety Index:LowCase closed
RESOLVED
Case summary
Hello exceldesignid,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Parimatch Casino IN. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Where exactly did you get this deposit account number from? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
Hi NICK,
yes my account is verified,its verified for more than 2years.
The deposit i made on 2/7/24 is credited to the parimatch merchant on 4/7/24 as confirmed by my and merchant boths bank.
This account number i got from parimatch app and i have paid to this merchant multiple times which is credited to my parimatch wallet.
But regarding this deposit they are telling lie for 29days,first parimatch told me it will be refunded in 7days,then they told me refund is processed and then they after almost 1month they are telling i have deposited in wrong accout.
They are big frauds.I have every proof.I even contacted curacaoegaming site where i found them unlicensed as well.Where can i complain against them please let me know as they are doing similar frauds to many customers,everyone should know about this fraud site
Hello exceldesignid,
Can you please forward the deposit history from the casino along with the communication between you and the casino to nikolas.b@casino.guru?
Hi Nick,Providing you few screenshots please check mail also.Ihave mailed u also.I have send other sucessful payment receipt of the same merchant of parimatch also
Hello exceldesignid,
Please forward some previous payments to the same receiver and your full deposit history from the casino so we can see that the receiver is the same and the money arrived to the casino in the past.
Sending few deposit deposit receipt of same merchant
HiNICK,
Have mailed you some transaction receipt of the same merchant,its simple receipt please dont take 1 week to reply.As parimatch have harrased me for 40days already
Hello exceldesignid,
Just to clarify, haven't those transactions which failed return to your payment provider?
Hi Nick ,
There is a confusion with you all the transaction are credited to my parimatch account.
The only dispute transaction is that i made on 2/7/24 of 5000Inr,that was neither credited to my parimatch account or my bank account.
Please note that on 2/7/24 that is the same day i made another 3transactions of 2500inr each to the same merchant that was sucessfully credited to my parimatch account.
Thank you exceldesignid for all the information provided. I will now forward your complaint to my colleague Peter (peter.c@casino.guru) who will be assisting you from now on.
Wish you best luck resolving it.
Regards,
Nick
Hello there,
Thank you exceldesignid for providing us with all the information. I hope we'll be able to resolve this issue together.
I would now like to ask Parimatch Casino IN for their help in resolving this complaint. We would like to know what is the issue with the deposit and what can we do to help the player receive their funds.
Thank you!
For this client and with the provided screenshots, we had previously contacted the billing department and they had informed us that the deposit is not made in our favor thus we had informed him about it already.
Then how parimatch credited the three transaction paid to the same merchant on the same day
For this merchant datasolutions i have paid more than 10times in parimatch and i have shared the details with casino guru also.
Parimatch first told me it will be refunded in 7 days.
They even took my statement almost 7times.
They are big frauds as you can see
Dear parimatch,
I have transfered more than 29000inr to the same merchant that you have credited in my parimatch account then how this 5000inr is not made in your favour.sending you the screen shots here.Stop doing fraud.you are cheating with your customers regularly now.Moreover you dont provide any proof also as you are doing fraud.please check the payment history and transaction receipt i am sending here.
Parimatch told me contact my bank.Bank has contacted merchant bank and have confirmed that money is sucessfully credited to merchant bank.
Fund was transfered on 2nd july 2024 and was credited to merchant account on 4th july 2024.
I request parimatch to give me mechant bank statement
as parimatch is doing fraud.sending bank confirmation here.chargeback was raised by bank for return of fund which was rejected by merchant bank as money is sucessfully credited to benifuciery.Dear Parimatch Casino IN, can you provide anything that would help the player's chargeback requests to be approved? Thank you in advance!
Dear peter & parimatch
When its clear that parimatch have received the fund it should be credited to my parimatch account.
Parimatch should get the statement of its merchant and credit the amount.
Merchant is cheating and indirectly parimatch is also cheating
Bank has already confirmed money is in data solutions account that is parimatchs account.
Is parimatch denying data solution as its merchant.
This is how parimatch treats its player and cheats with them.After providing all the proof that is possible in this world.They are saying lies and are not proving any proof.
According to billing department transfer is not made in parimatch favour.is parimatch billing department blind cant they see the documents.
If the deposit is not made in parimatch favour how did parimatch credited rest of the amount made in favour of same merchant.
If anyone sees reviews of parimatch it practices same deposit frauds to many of its players and doesnt look at the proof and doesnt provide any proof,as it knows that parimatch is a fraud operator.
Dear casino guru please provide parimatch s regulator or license providers website or contact to help many players like me who have been cheated by parimatch.
Dear Parimatch Casino IN representative, would it be possible to provide me with evidence that the deposit was not made in your favour? You can forward any information to my email. (peter.c@casino.guru) Thank you in advance for your cooperation!
If this payment of 5000inr made in favour of datasolutions is not made in favour of parimatch,how the rest of the deposit that is 29000inr made in favour of same datasolutions is credited to my parimatch account.
We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.
As everyone can see how big a scam parimatch is running they take their players money and dont return it.
Dear peter,
Can you provide me the contact detail of commissner of curacao license,so that i can send the detail to the regulator abot the regular fraud of parimatch
I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact Curaçao Interactive Licensing (helpdesk@curacaolicensing.com) and submit a complaint to them. The Gaming Authority has more options and tools to help players. Please let me know if you need help with submitting the complaint or how they responded if you can do it on your own (peter.c@casino.guru). I am sorry I could not be of more help on this occasion.
Best regards,
Peter
Dear exceldesignid, we have reopened this complaint as you have mentioned in a different thread that your deposit was refunded.
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Peter
