Parimatch Casino BR - Player's deposit has not been credited to his account.

I made a deposit of 100 reais on 05-09-2023 at 23:04:25, but it was not credited to my account. This platform simply claims that it's in the account when it clearly isn't.

Dear felipecerniftcu, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied. 

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding. 

Best regards, 

Veronika

I want to record that the deposit entered the account, it took longer to be credited. That everything is fine with the platform, there was only a technical problem at the time of the deposit.

Thank you for letting us know. Do I understand correctly that your issue is now solved and we may close the complaint?

Dear felipecerniftcu,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Yes, my problem has been resolved. You can close the complaint

Dear felipecerniftcu,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Veronika

Casino.Guru