Parimatch Casino BR - Player’s deposit has never been credited to his casino account.

YESTERDAY I DEPOSIT 500 INR AND AMOUNT DEBIT IN MY BANK ACCOUNT BUT THIS CASINO REJECTED MY DEPOSIT SO PLEASE CHECK & REFUND DEPOSIT AMOUNT IN MY BANK ACCOUNT.

Dear piyush,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process that takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

Could you please advise if it was your first deposit in this casino? Please forward your payment receipt to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

Dear piyush,

We apologize for the inconvenience caused. Our profile department checked the information that we have about this transaction, and we see that you have not finished this payment.

There is a payment form you fill in in order to make a deposit. Afterward, it needs to be completed in the bank application. There is always a time limit. If you are an over-allocated limit, payment will get declined.

But, If there was a deduction then in such cases an auto refund is set on the payment system's side.

Also please note, that unsuccessful deposits through UPI should be returned within 5 business days.

These 5 working days do not include weekends (Saturdays & Sundays) and public holidays. We kindly ask you, to contact your bank and ask about the terms within which funds should be returned. And also ask you to send us the screenshot of the deduction, if there was such, for further consideration on our side.

Thank you very much, Parimatch Casino team, for your assistance.

Dear piyush,

Could you please contact your bank and keep us informed about any further developments? Looking forward to hearing from you.

Dear piyush,

Have you received a refund of your deposited funds? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Yes

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, piyush, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru