Parimatch Casino BR - Player’s deposit has never been credited to his casino account.

Dear Gourav,

Thank you very much for submitting your complaint and forwarding the payment receipt. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

Could you please advise if you have contacted your bank already? Could you please forward your bank statement proving that the money hasn't been credited back to your bank account? My email address is petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

Dear sir/mam

I have sent my bank statement.

Please ask parimatch casino why they are not responding with exact information. It's been 1 month since my transaction was done.

I am helpless and they told me everytime experts are working from last 15 days.

Thank you very much, Gourav, for providing all the necessary information. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Thankyou, I want parinatch casino will refund my money now. Please escalate my case. Because it's already been over 1 month.

Their reputation is down dur to this.

Hello!

Dear customer, you've got a ton of replies from us. We're awaiting for the payment system's respond. That's it. Sorry, but there are no updates at the moment.

Thankyou very much for cooperation. 

I don't know, why you are wasting time. Your payment system is failure. Everyone seeing my comment here, that my money is stuck in your payment system, not in my banking system. 

Your policy is refund money in 14 business days. Where is your rule now. 

Your international reputation is coming down slowly slowly dur to this type of error. 

I lost my hope that you will refund my money one day. But you guys are cheated with me. 

I request casinoguru please tell parimatch casino, not to cheat with innocent people. 

I request all people please dont use parimatch casino in future. 

We can offer you 10 free spins on the "Magic Oak" game. If you wish to get those free spins, please make just 1 spin on any Habanero (provider) game and notify us here. Let it be a little compliment from us.

Dear sir, 

I know you give me little compliment for delaying of my refund. 

But sir i have only playing in football and cricket matches. 

I have no idea of playing these free spins. 

Please give me my money so that i can use for playing in cricket and football live matches. 

Please it's my request just add my money in my any of account. 

If you want to give compliment really, then add money for playing cricket and football matches until my 50000 as a credit amount. I won't withdraw that amount, only for playing. 

After wining amount, I can withdraw or if I loose than money is yours. 

Please accept. 

Dear Parimatch,

Is there any possible way to compensate the player with a sport betting bonus which he can actually use for fun purpose?

Hii Nick thankyou for understanding the situation.

I understand my money is lost due to their system faults. 

They do everything, but what can i do, it's same time waste story write in every post. 

I don't think they have solution. I think you they dont't want to return my money. And thanks to their experts for working hard around 44 days to refund my money. 

So i request everyone don't play in parimatch and they will not refund your money once lost. 

My 50000 lost due to their poor system and all blame transfer to third party system. 

They are running international business. Don't waste money of innocent people. 

Casinoguru pls look into this. If they won't refund pls tell many of people not to play anymore. 

Thankyou guys for this

Dear Gourav!

We are so sorry that you have to wait for a long time the answer from payment system. We really do everything that we can in this situation. You must understand that the funds did not come to the side of the company and our specialists are now constantly contacting the payment system to resolve this situation. For this date we still didn't received an answer(((

As an apology, a bonus of INR 1,000 has been credited to your account balance. We hope that the situation we are facing will be resolved very soon.

Sir,

What a great company, in place of my 50000 they give me 1000 ruppes. Shame on you.

I don't want any bonus. Just give me my money.

Dear Gourav,

The bonus from the casino is just a gift for you to wait so long. You said that until your withdrawal arrives, you wish to play, what the casino now allowed you to by adding this bonus.

I can assure you that we had many cases like this and if there is really a problem with the payment provider, there isn't anything the casino can do to fix it faster. I'm sure the casino will pay update us regarding the payment provider as soon as they will know more but for now I can only recommend you to wait and enjoy the bonus you received.

Sir,

But how can i play with only 1000rs, however my 50000 is stuck.

Please try to understand, i think this problem will not be solved in future.

Its not my fault, their rule for refund in 14 business is applicable for parimatch or not??

Please try to understand, i have frustrated and my money is wasted only due to parimatch.

Hi!

Dear Gourav,

We are so sorry that you have a such negative opinion about work of our company. Every day we check your request, but we still have not yet received the information from the provider, on the PS side, proceedings are underway on your request, we will keep you informed.

Thank you pari match for not return my money. 

Please update me when you will return my money in future or not?? 

My opinion is based on my experience with your company I. E regarding payment system is not good. 

So it's my last request you to refund my money because it's over 45 days. 

Thanks casino guru for showing this status to all people. 

Dear Gourav,

The casino claimed that it is up to the provider to do the next step so for now, the casino can't do anything. I think the only solution is now to wait until the casino informs us about any update from the provider.

Dear Nick, thanks, when provider will give status either in 1 month or 2 month. When they are going to reply??

I am waiting till the end. Because I have no other option left due to pari match casino payment system.

If anyone from pari match reply, please wait for 3-4 months. Because it's already over 45 days.

I am ready to wait for my money. But i really share my experience with pari match is not good. Thankyou for helping me.

Dear Gourav,

As this complaint is public, everyone will be able to read about your experience. However, we personally can't blame or punish the casino based on this complaint as if it's really payment related issue, the casino can't do nothing with it.

I can fully understand that you are frustrated and that it takes longer as it should but if everything goes fine, you should receive receive your money.

I would also like to ask the casino to post any updated related to this issue here so we can be sure that the case is being resolved.

Hello Nick

No response from parimatch.

Everytime there reply is same.

It's over 2 months. My money is stuck only becouse of their payment system. 

Who is responsible. We are playing and trust on parimatch. 

I lost my complete trust now. And never belive again in future. 

It's my request pls ask parimatch to refund my money in betting account or in my account. 

Or close this case. They are not going to refund my money.

I want raise case against parimatch to hold my money in local authorities.

Hello Nick

No response from parimatch.

It's over 2 months. My money is stuck only becouse of their payment system. 

Can you please do something.

Hello Nick,

Please reply, as parimatch casino is not responding. Everyday i have sent many emails, but they are not responding now.

What they think my money is not refund?? because its above 2 and half months.

Please do something. Because my 50000 is lost only beacuse pf parimatch.

Hello! We're grateful for your patience.

Sorry for such a long waiting. We really appreciate that! But there are no updates at the moment.

Dear nick and casino guru, 

I have lost my money. Please put a bad review for parimatch casino on my side. 

Because I have lost 50000rs due to their poor system. 

Simply they say no update from last 2 and half months. 

So it's my request. Make this public post and it's my request to all innocent people don't loose money in their poor payment system. 

They dont refund your money.

Hello nick

Pls reply

Dear Gourav,

Unfortunately, there isn't anything we can do once you lost your money. I'm sorry that the casino was not able to pay you out but the decision to play with the money was up to you and we can't do anything with it from now on.

Please if you have big winnings next time, just be patience and do not play the money.

Sorry again that we could not do more in this case, it will be now closed.

Regards,

Nick

Casino.guru