The player from Brazil had faced problems with Parimatch Brazil who had blocked her account, preventing the withdrawal of her balance of R$1,165.00. Despite having made complaints on a Brazilian website, she had received no response. She had provided all necessary documentation and clarified that her bets were placed on sports games, without the use of any bonuses. However, we had informed her that we were unable to assist with issues related to sports betting due to a lack of expertise in this area, leading to the rejection of her complaint.
Parimatch Casino BR - Brazilian player's account blocked with remaining balance.
Amount: 1,165 R$
Parimatch Casino BR
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.1
Parimatch Casino BR has a Safety Index of 5.1, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Other
REJECTED
Case summary
7 months ago
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7 months ago
Hello,
I have problems with Parimatch Brazil and unfortunately I was unable to resolve them directly with the company. Parimatch blocked my account and I can't withdraw the balance. When contacting support, I was informed that the decision is only final. I just want to withdraw my balance, I made the deposits, checked my account, made a complaint on the Reclame aqui do Brasil website and I didn't receive a response. I accept that my account has been blocked, I just want my balance of R$1,165.00.
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7 months ago
Dear 2803201318011991,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully?
- Which games you’ve been playing (live casino games, slots, or sports betting)?
- Were your winnings accumulated with or without an active bonus, please?
- If there’s any relevant communication, please forward it to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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7 months ago
Translation
I created my account on 04/07, verified the account, sent bank statements, selfie holding ID, proof of address. I bet on football, tennis and hockey games. I don't bet in casinos and I didn't accept any bonuses.
Automatic translation:
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7 months ago
Thank you, 2803201318011991, for your response. Unfortunately, since you have clarified that the issue solely pertains to sports betting, we regret to inform you that we are unable to assist you in this matter.
We sincerely apologize for our inability to resolve your case. However, please feel free to reach out to us if you encounter any issues with other casinos in the future. Since we currently do not have a department specifically dedicated to sports betting disputes, and lack sufficient expertise in handling such cases, we are regrettably unable to proceed with your complaint. I genuinely wish I could have been of more assistance.
Thank you for your understanding, and please do not hesitate to reach out if you have any further questions or concerns. Meanwhile, I'm forced to reject your complaint at this time.
