Parasino Casino - Player's account is inactive and casino is unresponsive.

My account is inactive, and the house hasn't replied to me for almost a year, and I'm paying a lot of money on this platform because they don't reply.

Dear Dasvinte,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Parasino Casino.

Please allow me to ask you a few questions, so I can better understand the situation.

• Could you please advise how long were you a player of the casino and when exactly was your account blocked?
• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Dasvinte,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

My account has been inactive for about 5 to 6 months I think. And it was inactive because of the link that didn't work and I couldn't verify my account and it hit 30 days and it became inactive and since then I can't get into the account that is asking me to confirm the email or cell phone but I can't because they haven't sent me the verification email until today

I just need you to send me the new link so I can confirm my e-mail address and contact details.

I put in about 260 and won the bet that hit 680 there... but I couldn't withdraw because the account is inactive

Dear Dasvinte,

I am afraid I will need communication between you and the casino to better understand the situation.

Please forward the relevant communication to my email at tomas@casino.guru for review.

Thanks in advance for your reply and understanding.