The player from Romania has tried to redeem advertised bonus without being successful. We rejected the complaint because the player didn't respond to our message.
Paradise Casino - Player’s criticizing false advertisement of bonus.
Amount: €30
Paradise Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.4
Paradise Casino has a Safety Index of 5.4, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 years ago
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4 years ago
Dear Andreea,
Thank you very much for submitting your complaint. I’m sorry to hear about your issue. Could you please confirm that the following bonus is the one that you have tried to redeem?
Additionally, please confirm that you have used Casino.Guru "Get Bonus" button to activate the promotion. I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
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4 years ago
Dear Andreea,
I just wanted to keep you informed that we are still communicating with the casino regarding this issue and assure you that we're trying to resolve it as soon as possible.
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4 years ago
Thank you very much Andreea for your patience. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
Meanwhile, our affiliate team is communicating the issue with casino representative.
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4 years ago
Dear andreeapo,
We've received a information from the casino that you should already have the bonus on your casino account. Can you confirm that for us please?
