Paradise 8 Casino - Player's inquiring about the withdrawal of his winnings.

Played the bonus met all requirements. Went to make verification deposit of 25$. That's when I realized they keep the 25$ deposit or equivalent from the bonus even though Iet all requirements. I wasnt going to complain about free 75$ but when I asked what the wait time was they replied 7 days. According to the requirements "all players may be required to make a small deposit to verify account" then it says all bonus funds are "sticky" and any funds from the bonus can not be withdrawn. So what's the point of the the bonus then? Only thing I can figure is if the bonus is not withdrawalable then that means it's soul purpose is to get you to deposit and lock your actual money in a loophole. If you don't use the bonus you have 25$ to play with and no requirements. If you use the bonus you have outrageous requirements to only be able to withdraw your own money maybe in 7 days. They can accept funds instantly..... Weird. What a scam. I don't care because I knew I would never use them for anything but free entertainment but God dang these casinos are absolute thieves.

Dear Smashgrabbins,

Thank you very much for submitting your complaint. Congratulations on your win.

I checked the casino's terms and conditions: https://www.paradise8.com/terms

6.2. All bonus money will be removed at the point of cash out, bonus money is money that can be used to help generate winnings but cannot be withdrawn as part of the winnings. The bonus will be treated as 'Non-Withdrawable' and will not be reissued to your account but deducted from the winnings by the casinos withdrawal manager during the payout process. Cashback money is also 'Non-Withdrawable' and the casino reserves the right to deduct cashback money from a players' pending withdrawal.

If you've redeemed a 10$ free chip, you will be able to withdraw your winnings, except for the 10$ that will be deducted.

Please let me know if that helped and If you are able to withdraw your winnings successfully.

Best regards,

Tomas

Dear Smashgrabbins,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.