The player from Greece is complaining about the lack of bonuses and the casino’s support. We rejected this complaint because a lack of bonuses isn't a valid reason for us for punishing the casino, and after testing the support, we didn't come across any problems.
Pame Stoixima Casino - Player’s dissatisfied with the reward system.
Amount: ??
Pame Stoixima Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
3 years ago
Public
Public
3 years ago
Translation
The worst company in rewarding players. I have played in all casinos in Greece I have never seen this. I have made 3000 euro deposits in a month, 1000 euros in a week and the bonus I received is 20 spins at 0.10. I send them emails and they never answer the chat to talk, you wait 40 minutes. Honestly zero reward for players regardless of the profit which is also zero.
Automatic translation:
Public
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3 years ago
Dear Pantelis,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. I would like to emphasize, that each casino has a different bonus policy and reward system. A bonus is something like a gift from the casino, and the casino has the full right to decide which bonuses they want to offer and how often. I would recommend you to check out our list of Online Casino Bonuses, and maybe you will find something that suits you better:
https://casino.guru/online-casino-bonuses
I also contacted the casino’s support (live chat), and I was immediately connected to one of their support agents, which was nice and replied quickly.
If you have more information that would help the case, please forward it to me. Unfortunately, at this time, I don’t see that something unfair is going on, and there is nothing we can help you with. Please, do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.
Best regards,
Kristina
Public
Public
3 years ago
Translation
How do I get in 40 minutes late and you do not know it directly. So rewarding players is not an issue? Sorry for my time and yours then because I know that reward is something that should become an issue when there is no after a thousand to get nothing.
Automatic translation:
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3 years ago
I apologize, but as I mentioned in my initial message, the casino can decide which bonuses they want to offer and to whom. Sadly, we cannot punish the casino for having a lack of bonuses.
Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.
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