The player from Greece has experienced a technical glitch while playing a specific slot machine. We rejected the complaint because the player didn't respond to our messages and questions.
Pame Stoixima Casino - Player has experienced a technical glitch.
Amount: €50,000
Pame Stoixima Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
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2 years ago
Translation
I play a specific slot the basketball star… ..I have played hundreds of thousands of euros on different sites but I got to the point of complaining about the specific ones because THEY ARE THIEVES! I lost about 50,000 euros (it's not their fault, of course if you want to play if you do not want not to play…) basketball star is a game that someone who plays for the first time as soon as he makes a five 3-4 times writes that an achievement was unlocked… do you understand that someone who plays for the first time at some point succeeds… ..while I have lost 40-50 thousand and logically I have unlocked everything …… after a year I started to play again the machine started from the beginning !!!!!! ! That is, the thieves with K capital have reset statistics and a machine and have put in my pocket my 40-50 thousand without giving me or leaving me the 0.01% that I have so I can claim them back !!!!!! By what right do they reset statistics and machine ???? Of course I have a screenshot and of course I do not care if I spoil 10,000-20000 so as to spoil them! Unacceptable behaviors and especially from OPAP! I could have expected it from another company but never from opap!
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2 years ago
Dear Costascoca,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any supporting evidence, such as screenshots or videos, possibly your game history along with any relevant communication to petronela.k@casino.guru?
Please understand, that without any supporting evidence we can’t proceed further with this case as it would be close to impossible to confront the casino.
Looking forward to hearing from you. Thank you in advance for your understanding.
Best regards,
Petronela
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2 years ago
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Additional comments from the player:
"Good evening, did you get the e-mail? Do you need anything else? Let me explain to you now exactly what has happened. I do not go into the process of saying that every day he ate 2000-3000-4000 and I never, at least once, won. … .There they can argue that a casino is it αυτο ..
The theft is that I played all the money (most of it) in this game and in fact, as it is logical, I unlocked all five from the first day με ..after 10-15 thousand when he ate them you put at least 500 euros and it raised 1500 I just did not take them out… .since I lost in a period of 2 months a large number without even bonuses, theft in taxes… .. (you lost 2000 then you put 200 euros go 1000 euros the platform threw you out every 10 minutes (so it was considered a conference) again you were entering and while you were playing, suddenly money was disappearing… .diladi I lost 2000 euros and during the day they kept 200-300 euros of taxes from money that I never made !!!!! This in everyday basics… .. but the best thing is that now The thieves have statistically zeroed in on the game! He ate 2500 euros without a single good bet! Two things are impossible and they unlocked all five from the beginning; they replied that they had sent the game provider to spin and the idiots …… logically to get their butt out… .because logically they will tell me that the provider answered that everything is fine… ..that I can not do anything after "
"The sprains are with imeromia yesterday and I send you the deposits to see how much he ate again without even playing at all… the thugs are professional thieves !!! they did it again !!!!! And it unlocks the fives again! We do not know who is playing;
Edited by a Casino Guru admin
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2 years ago
Thank you, Costascoca, for your email. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.
If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do.
I have checked the Slot Catalog https://slotcatalog.com/en/slots/Basketball-Star, unfortunately, I haven't found any bonus feature which should have been built up as you played? Could you please elaborate?
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2 years ago
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Good morning… .probably you have not understood well… .I do not complain because the machine does not pay !!! I complain because they steal from me in front of my eyes !! I repeat… when you are a new player entering the game every time you fill in 5s about 3-4 each one writes an achievement was unlocked… ..that means I did it all the first time after I lost 30 40 thousand .good so far ??? So after six months I played again and everything was ok… ..so the day before yesterday when I played again he started to write again an achievement was unlocked… ..And I MENTION THAT THE STATISTICS WERE ZERO AND EVERYTHING LEFT EVERYTHING THEY HAVE NO RIGHT TO DO THIS… ..It is ILLEGAL, UNPROFESSIONAL AND PURE THEFT
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2 years ago
You are absolutely correct that I didn't understand. I'm sorry, but that's what I have asked you in my last reply:
"I have checked the Slot Catalog https://slotcatalog.com/en/slots/Basketball-Star, unfortunately, I haven't found any bonus feature which should have been built up as you played? Could you please elaborate?"
Could you please advise if the disputed amount that has disappeared from the game is, or should be, visible anywhere on the screenshots?
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2 years ago
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Katarxin efage 6000 euro xthes se mia nixta 🙂 episis to pio koufo! Kana katathesi 500 euro pigainei kapoia stigmi 1100 1200 kai meta ta xano ... kano katathesi 250 kai mou pernoun apo tin katathesi foro 120 euro 😀 😀 prepei an eimai i monadiki paixtria pou exei xasei 50-60 xiliarika kai autoi mou exoun parei kai 1-2 xiliarika se forous 😀 apla to screenshot pou sas esteila deixnei oti to paixnidi exei midenistei san statistika giati mono tote grafei auta ... .den xreiazetai na po oti efage 6000 se ena vradi pragma adianoito meta api tosa pou eixe faei
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2 years ago
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Translation:
"At first he ate 6000 euros yesterday in a night 🙂 also the deafest! A deposit of 500 euros goes to 1100 1200 at some point and after the losses ... a deposit of 250 euros and I pass the deposit of 120 euros 😀 😀 I have to be the only one a player who has lost 50-60 thousand and they have taken 1-2 thousand in taxes for me λα just the explanation I sent you shows that the game has been reduced to statistics because only then does it write these .... you do not need to say what he ate 6000 in one night, something impossible after what he had eaten "
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2 years ago
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Good morning .also the icing on the cake is that because I complained they closed my account too! Such a junta is not even in North Korea! That is, they take my money και .and they do not let me claim it at all… .the best of all is the excuse of the responsible game… that is, last year when I lost 40,000 there was no responsible game ???? It was suddenly created that I lost 6000 ??????? Big scammers, thieves, and without reporting to anyone they do whatever they want
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2 years ago
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Einai eukolo… .otan ennoeitai kerdizeis sou kratane forous… .loipon vazontas px 200 euro na paikso kai anevainontas to mixanima sta 1000 px afou bgaino apo to ena paixnidi kai baino sto allo (i akoma kalitera se petaei me error 221 sine oti i sinedria exei teliosei).) se xreonoun foro sta 800 euro pou ennoeitai oti exeis kerdisei! Sto allo mixanima vevaia pou paizo px ta 1000 pane 0 alla to sistima exei diavasei oti kapoia stigmi exeis kerdisei 800 euro 🙂 to oti ta exasa den paizei rolo autoi sta pairnoun ...... kai to kalitero einai oti ftasan na pairnoun kai apo katathesi kathara lefta… .diladi evala 200 ta piga 1000 meta ta exasa ekana katathesi alla 250 euro kai to sistima tote pire 150 euro gia foro ton 1000 euro prin 2 ores !!!! Diladi exo xasei 6000 euro se mia mera, meta apo poly basano pige mia fora Apo 200 sta 1000 kai afou ta efage kai auta autoi mou piran kai 150 euro apo ta 250 pou katethesa meta gia upotithemenous forous!
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2 years ago
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"It's easy… .when it means you win, they keep your taxes… .so putting where.x. 200 euros to play and raising the machine to 1000 that.x. Error 221, if the syndicate has ended).) they owe you a tax of 800 euros, which means that you have won! the fact that I lost them does not matter, they take them ...... and the best thing is that they got to take and from deposit a net money…. 150 euros for tax 1000 euros 2 hours ago !!!! Diladi I lost 6000 euros in one day, after a lot of suffering he drank once From 200 to 1000 and after he ate them they also took 150 euros from the 250 that I then filed for alleged taxes! "
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2 years ago
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It's very simple ! If you win… ..let's say that you have to be taxed …… but when you just go up to 1000 euros for example… .and then you lose because it makes sense at some point it goes 0… why to be taxed then ??? That is, if I bet 100 euros and it goes 50,000 euros and then I murmur and bet 5000 on the patissia and I lose them, what will happen ???? Will they be looking to find me to tax me for 50,000 ??????? Because in fact if I did not make a deposit they would not have to take money for the tax… ..this has happened many times and in total they have taken at least 3000 euros like that …… people are just worse than North Korea they work as they like, they do what they want without anyone to move their finger….
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2 years ago
I think I understand a bit better now. Do you believe that there is any supporting evidence to confront the casino?
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2 years ago
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But of course all these exist in their own file by law and I also have enough… .also from 19 to 21 I used my husband's card and they never asked for identification… .they also made a big mistake
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2 years ago
Do I understand correctly that you don't have supporting evidence for the taxation of your winnings?
I have checked the general terms and conditions, and this is what I found https://club.pamestoixima.gr/el/symvasi-prosxwrisis:
"5.2 The Player also expressly states that he knows that he is prohibited and / or will not be allowed to:
a) open and / or use more than one Player Electronic Accounts,
b) use third party financial transactions, such as: bank account or / and debit and / or prepaid card etc."
Technically it is very difficult to check who’s the owner of the payment method at the depositing stage. This can be checked only during the account verification, which is usually done when a withdrawal is requested. Therefore, it is a player’s responsibility to use allowed payment methods only. If you have deposited funds into your account from your husband's bank card and the funds were played and lost, unfortunately, you are not entitled to a refund.
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2 years ago
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But since 19 no identification was requested… .although withdrawals were made… ..and I also have the emails from the taxes they have sent me and the emails that I informed them that my deposit money was stolen for alleged taxes… and they said so is the system!
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2 years ago
Could you please forward all the relevant communication between you and the casino to petronela.k@casino.guru? Thank you very much in advance.
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