PalmSlots Casino - The player's withdrawal is delayed.

WITHDRAWAL PAYMENTS NOT HAPPENING.

Registered and verified account. Deposits made (no bonus accepted)

10x roll over limit on deposit done. My concern is however now that I have requested a withdrawal the status keeps saying processing since 25 August without a valid reason for the delay.

I was told Processing means - already paid over my bank needs to approve the payment. Contacted my bank no payment exist to approve.

Got in contact with them to let them know that no payment exist for approval. Response was the manner was escalated to the relevant department to investigate.

It is really a pity that they do not payout withdrawals as I love the games they have and thought it was a very nice online casino.

Now I have my doubts.

Hello krugermichelle98,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with PalmSlots Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Dear krugermichelle98,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The complaint will be now closed for the above mentioned reason.