PalmSlots Casino - The player's winnings were canceled.

Amount: €1,000

PalmSlots Casino

Safety Index:Below average Submitted: 27 Mar 2023 | Case closed : 10 Apr 2023

Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player's winnings were canceled due bonus manipulation. The complaint was closed as the player stopped responding.

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kindericious

Visitor

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1 year ago

OriginalTranslation

Hello,

I deposited on Palmslots with my 1 deposit bonus (25 euros) and converted it into 250 euros. After 1 day I deposited again (20 euros) again with the 2 deposit bonus. The money was gone quickly so I just canceled my bonus and decided to play with my remaining 200 euros. Don't forget this is my money which I have wagered 40x + 45 x10 wagered on my deposits as well 😉). It went well and I made 1400 euros through Roullet, Bonus Buy in Book of Power etc. I entered a payout of 1000 euros and read all the terms and conditions beforehand. The payout would be entered on 03/20/2023. Today I get the good news that my payout would be rejected because of bonus manipulation ;D . They returned my 45 euros to my account. How did I manipulate the bonus if I did everything right?

Hope you can help Casino Guru. I saved all live chats with customer service, terms and conditions, screenshoots of all transactions + my converted bonus.

Automatic translation:

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Nick

Complaint Specialist

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1 year ago

Hello kindericious,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with PalmSlots Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you finish the wagering of the bonuses before you deposited again? Did the casino specify which exact term did you abuse? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

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Nick

Complaint Specialist

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1 year ago

Dear kindericious,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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Nick

Complaint Specialist

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1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.