PalmSlots Casino - Player's withdrawal is delayed.

So i am trying to withdraw my first money to my account but they are saying there is a diffect with the information u gave but i only gamy my iban can somone help me .

Dear Luanbabaaa,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly the casino claims there is a problem with your IBAN?

Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

I have the KYC VERIFICATION and my IBAN WAS CORRECT NOW I AM TRYING TO SEND THEM WITH MINFINITY and i will tell u again what it says.No i have never did a withdrawal this is my first time

Thank you for your reply, Luanbabaaa. Alright, I will keep this complaint open. Please keep me informed about any further developments.

So they didnt let me take the money and i lost them cus I thought there is no way to take them out

I am sorry to hear that. Sadly, since you have played/lost your winnings, I’m afraid, there is not much we can do for you. The player is the only one responsible for their account, active balance, and all the bets taking place. I understand that this would have never happened if you could withdraw on the first attempt but at this point, we cannot ask the casino to refund your lost winnings. We would really like to help, but it is impossible this time.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.