PalmSlots Casino - Player's withdrawal has been delayed.

it's been 10 days they still haven't given me my $ this is ridiculous. I want my $ I tried them 5 times and they just gave me generic sorrys I just want my $

Dear MIKETRIA,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise if your account has been fully verified?
• Have you been advised why you can’t withdraw your winnings?
• Were your winnings accumulated with or without an active bonus?

Please understand, that without verifying your account, you won’t be entitled to any withdrawals. 

However, I believe we will be able to help you resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.

Best regards, 

Petronela

Dear MIKETRIA,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The team at Palm Slots did absolutely nothing but steal my $. It is there I won $400 its now been well over two weeks and you not only stole my funds you said I didn't win it properly. This site is terrible the service is worse. Pay me my $ back. Scam Site.

Yes it was verified they messaged me four times saying they could do nothing I won't 400 and they robbed me period

• Could you kindly inform us whether your winnings were accumulated with or without an active bonus?
• Additionally, have you been provided with reasons as to why you are purportedly ineligible for your winnings?

Thank you.

Dear MIKETRIA,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Nothing was returned. I won $400 it was stolen from me. They gave me $50 back for some stupid reason they said I bet more then $3 in one spin. That never happened. I really don't think these scammers will give me the rest of my winnings back. PalmSlots is truly atrocious a poorly managed and run casino.

Dear MIKETRIA,

I still do not know if you accumulated your winnings with or without an active bonus. Could you please clarify?

I carefully checked the Bonus Terms on the website, and this is what I found (here):

8.8.1. Casino bonus manipulation amongst others, may consist of:

(a) Placing bets listed as restricted gameplay in the specific promotion’s rules

(b) Increasing the balance, then changing the gaming pattern significantly (bet, game type, bet structure, etc) in order to complete the wagering requirements for the bonus

(c) Making large bets leading to a substantial gain followed by a drop in bet size equal to or greater than 75% of the previous average bet size in order to complete the wagering requirements for that bonus.

(d) Placing bets of amounts higher than 12€ (or equivalent to € in other currency) or 5% of the given bonus, whichever is lower.

We would like to see casinos implementing systems that would prevent players from placing higher than allowed bets, but, unfortunately, this is not a standard practice yet.

Please do not hesitate to forward your game history in Excel format along with any relevant communication to petronela.k@casino.guru if you feel that you’ve been accused mistakenly.

Looking forward to hearing from you.

Dear MIKETRIA,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I never collected anything. You did not give me my bonus and you stole all my money you are scammers period. What's to clear up I just showed it above with a picture I won 400 and you said I played above a certain amount which I never did then you refused to give me my winnings. You owe me $350. All you did was return my $50 I initially put in and claimed the rest that is scamming

I’m sure you understand that I don’t work for PalmSlots Casino but as one of the Casino.Guru independent employees and professionals I’m trying to help you to resolve your problem. 

Feel free to send your game history in Excel format, along with any relevant communication, to petronela.k@casino.guru if you believe you have been wrongly accused. Thank you in advance.

Dear MIKETRIA,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.