The player from Tunisia had won $2,000 at PalmSlots Casino and had been waiting for a week for the withdrawal to process. Despite his loyalty, he had received no updates or communication from the support team. We had advised the player that withdrawal processes could take up to 14 days and suggested waiting for this period before submitting a complaint. However, due to the lack of response from the player to our messages and inquiries, we were unable to proceed with further investigation or provide potential solutions. The complaint was subsequently rejected.
PalmSlots Casino - Player's withdrawal delayed at PalmSlots Casino.
Amount: 2,000 ₮
PalmSlots Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.3
PalmSlots Casino has a Safety Index of 5.3, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
Public
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1 year ago
I recently won $2000 at Palmslots Casino but have been waiting for a week for my withdrawal to process. Despite being a loyal player, my withdrawal remains pending without any updates or communication from their support team. This delay has left me concerned about their service integrity and the treatment of their players.
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1 year ago
Dear daharomar7,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Petronela
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1 year ago
Dear daharomar7,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 year ago
We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.
