The player from Estonia had been waiting for a withdrawal for less than two weeks. Unfortunately, her payout hadn't been received yet. She reported that her account was fully verified and there were conflicting responses from the casino's live chat and her account manager regarding the delay. After our team's intervention, she confirmed that she had received her withdrawal. We had subsequently marked the complaint as resolved.
PalmSlots Casino - Player’s winnings haven’t been received yet.
Amount: €1,500
PalmSlots Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
I requested a withdrawal 1,500€ 05.10.2023 and my withdrawal is still not even approved(shows pending). When i ask them they tell me i should wait and i am getting my money as soon as possible, and also i was told that it usually takes 72 hours max to approve withdrawal, always problems and delay with Palmslots payouts. I am not happy at all.
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1 year ago
Dear Lisettekas1234,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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1 year ago
Everything is veryfied. And what is weird that one tells one, and other tells other. From live chat they told that there is an issue with skrill and then my account manager says he doesnt know anything about the Skrill issue, that they are just pending because checks and reviews.
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1 year ago
Dear Lisettekas1234,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
