An Austrian player deposited 10 Euros through express transfer. However, the balance was not displayed and despite numerous inquires, she received no response from the casino. The player confirmed the deposit was credited on 6th day after making the transfer.
PalmSlots Casino - Player's deposit is not reflected in her account.
Amount: €10
PalmSlots Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
8 months ago
Public
Public
8 months ago
Translation
Hello, even though it's only about 10 Euros, the behavior of the casino is unacceptable.
I registered 5 days ago and made a deposit through the offered express transfer. The balance was not displayed and even after countless inquiries, there is no response from the responsible department. The chat is almost never accessible, and when it is, all they say is that the relevant department will contact me as soon as possible. So far, nothing at all, no response whatsoever.
Automatic translation:
Public
Public
8 months ago
Dear andreamth,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it’s a complicated process that might take approximately one month. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.
If the money got lost during the transaction, it will take some time before it’ll be credited to your casino account.
I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Tomas
Public
Public
8 months ago
Translation
Today, day 6, the money was credited with no comment from the casino.
Automatic translation:
Public
Public
8 months ago
Dear andreamth,
I'm glad to hear that your deposit was credited successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.
Best regards,
Tomas
Casino.Guru
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