PalmSlots Casino - Player’s complaining about overall casino experience.

CASINO CONDEMED MY ACCOUNT.I ASK FOR CLOSSURE THEY EGNOR IT.THEY DONT.LET ME ACCES.ON THERE LIVE.SUPPORT.THEY CODE THEY OFFER IS A SCAM CODE.I ACTIVATED IT PRIOR TO DEPOSIT BUT DIDN'T CREADITED.I ASK FOR RESPONSIBLE GAMBLING TOOLS TO APLLY MY ACCOUNT SENCE THEY DONT CLOSSED IT.THEY DONT HAVE THE TOOLS FOR RESPONSIBLE GAMBLING. WHY THIS CASINO HAS THAT RATING? Its bec.they paid for it.even they should not supposed to be in business.Bec there games are f**k-up being controlled.

Dear Tolits81,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Before we’ll contact the casino and ask for their standpoint, could you please forward emails or screenshots showing that you have sent a request for the self-exclusion? My email address is petronela.k@casino.guru. Did you specify in that request for how long you wish your account to be suspended and the reason why?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hi it’s Glenn here.The issue I think it’s been solve since the account now is not accessible.Here is my point if this issue will Not push up to this level.They don’t Ack to solve the simple request.my request is simple clossure.that’s it.what happen is.the cut me on the live chat.and never response to my email. For me to make sure it’s closed is it bec of my Data in the system is safe and secured.That they don’t understand.and it shows how poor your customer Care prinsiple.But still you have a Good reputation despite.? Will what makes the word Go rounds?

Dear Petronela, 

We would like to confirm that, as per the player’s request, his account is closed indefinitely.  

We would like to clarify that we sent a confirmation email of the Self-Exclusion on the 12th of December 2022. 

Best Regards, 

PalmSlots Casino Team

Thank you, both sides, for your updates.

Do I understand correctly, Tolits81, that your problem has been resolved successfully in the meantime? Do I have your permission to close this complaint as resolved or is there anything else we could try to help you with? Looking forward to hearing from you. 

Dear Tolits81,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hi it’s Glenn here.I confirmed that case solved.thank you.

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Tolits81, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru