The player from Germany discovered that his casino account had been locked when he attempted to withdraw his balance. He stated that his account had been verified and his winnings were earned with real money. He suspected his account was closed because he had requested deactivation a few days earlier, which had not happened immediately. We were unable to investigate further, and the complaint was rejected due to a lack of response from the player.
PalmSlots Casino - Player's account is locked at withdrawal attempt.
Amount: €779
PalmSlots Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.3
PalmSlots Casino has a Safety Index of 5.3, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
6 months ago
Public
Public
7 months ago
Translation
Hello.
I just tried to withdraw my balance and found that the casino has locked my account on their website.
I would like the casino to pay out my balance into my bank account.
Automatic translation:
Public
Public
7 months ago
Hello rw1948,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with PalmSlots Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about? What explanation did they provide you regarding the closed account?
Looking forward to your answer.
Regards,
Nick
Public
Public
7 months ago
Translation
Hello Nick,
my account has already been verified. The winnings are only earned with real money. The last time I spoke to support was yesterday evening. They told me I should simply request the money for withdrawal via the payout portal. But that doesn't work because they have deactivated my player account.
I suspect that my player account is closed because I requested that my profile be deactivated a few days ago, which did not happen.
I was still able to deposit money and place bets. Shortly before I wanted to withdraw, my profile was blocked.
I want PalmSlots to pay out my balance to my bank account.
Automatic translation:
Public
Public
7 months ago
Hello rw1948,
Since when are you waiting for the payout? When exactly did you request for your account to be closed and when did the casino close it?
