The player from Germany is struggling to cash out his winnings from the casino. The player confirmed the issue was resolved.
PalmSlots Casino - Player is struggling to withdraw his winnings.
Amount: €800
PalmSlots Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
Public
Public
1 year ago
Translation
I've been waiting for the payout for several days. I'm verified, should send another selfie with ID, done. Nothing has happened since then. Only stalled to gamble away the money again.
Automatic translation:
Public
Public
1 year ago
Dear tycjansmykalla,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem.
Please allow me to ask you a few questions, so I can better understand the situation.
- When exactly did you request a cash out from the casino? Is it still pending in your account?
- Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?
- Do I understand correctly you didn't receive any confirmation about whether your documents were accepted or not?
Looking forward to hearing from you.
Best regards,
Tomas
Public
Public
1 year ago
Translation
Profit has just been paid out. case can be closed. Thanks
Automatic translation:
Public
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1 year ago
Dear tycjansmykalla,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Tomas
Casino.Guru
