The player from Germany is questioning Blackjack rules for splitting Aces. After a closer examination, we ended up rejecting this complaint as unjustified.
PalmSlots Casino - Player is dissatisfied with Blackjack rules.
Amount: €100
PalmSlots Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.3
PalmSlots Casino has a Safety Index of 5.3, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
Translation
it can't be the if. I split 2 a that I can no longer split them, I will not put up with that and will legally inform myself about it and, in the worst case, go to court because that cannot be
Automatic translation:
Public
Public
1 year ago
Dear mert,
Thank you very much for submitting your complaint. Unfortunately, I can't agree with you. This specific rule, not to be allowed to split Aces, after they were split already, it's quite common. In some casinos you can draw an additional card on spit Aces, some houses allow you one card only. Blackjack rules vary from casino to casino, and by not allowing you to split Acess twice, the casino didn't break any rules.
Please let me know if this explanation was satisfactory or if there's anything else we could try to help you with. Looking forward to hearing from you.
Best regards,
Petronela
Public
Public
1 year ago
Translation
I will still advise my friends against you, you cheaters
Automatic translation:
Public
Public
1 year ago
I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.
